Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,523)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

Edited January 29, 2024

Smile Loyalty Rewards has wonderful customer service and we love partnering with them. We are very pleased with the app and support we receive. Thank you!

The POWER of Elderberries
United States
Over 2 years using the app
Smile.io replied June 22, 2023

We were happy to help! Thanks so much for taking the time to leave a review. Don't hesitate to reach back out if there is anything else we can help you with!

October 19, 2016

Great support! The app is similar to other loyalty points programs, but cost and ease of use make this the top choice.

Vinyl Lovers Unite
United States
Over 2 years using the app
March 21, 2022

Such a great experience with this app. The customer support is great and very responsive. They helped up migrate from another Loyalty app and answered all our questions fast and effectively. Thank you guys!

Candelinas
Greece
Over 2 years using the app
Smile.io replied March 22, 2022

Thanks for sharing your kind & generous feedback! 😊

August 29, 2020

Very good customer service. The app is robust and did help my store to grow exponentially. One of the best reward and loyalty apps I recommend!

Luseta Beauty
United States
Over 2 years using the app
Smile.io replied September 1, 2020

Thank you so much for your review 💖
We're so happy you and your customers are loving Smile, and glad to hear our Support team were able to help. :)

December 4, 2021

This has been the easiest and best app integration that I have ever added to my shop. The youtube directions were so clear to follow and Maria was SO helpful and kind answering all of my questions. I am so excited to let my customers know about my new rewards program! Definitely recommend

Luca Elle Boutique
Canada
Over 2 years using the app
Smile.io replied December 8, 2021

Thank you so much for this lovely review! So glad to hear that our Youtube channel and support team has been helpful 💖

January 22, 2018

What an amazing app! I love the rewards program because it gives customers the incentive to return and to market your store for you! Referrals are awesome!

My Seed Needs
United States
Over 2 years using the app
April 30, 2021

Very nice app, especially when you're just starting out. Also very quick, helpful and useful customer support. My questions were answered in no time! Thanks.

BearEatsBar
Belgium
Over 2 years using the app
Smile.io replied April 30, 2021

This brightens up our day in the support team! Thank you so much for the kind review and we are so happy to have you here!

December 9, 2018

I use the app to begin a customers rewards programs. Very easy to use and the free plan is perfect for those just starting out.

Hobby Replay
United States
Over 2 years using the app
April 15, 2021

Christian is very helpful and just gave me the details on some Smile I.O features that I had no idea existed. I'm looking forward to trying them out to see how they perform for my business.

1822 Denim
United States
Over 2 years using the app
Smile.io replied April 16, 2021

Thanks for taking the time to write this review ⭐We're so glad to hear how helpful Christian was and that you're up to speed on some of our additional Shopify Plus features using Shopify Flow!

March 17, 2022

Joshua from the Customer Service team has been extremely helpful and we look forward to using the app to its full power!

MADEBYSUNDAY.COM
United Kingdom
Over 2 years using the app
Smile.io replied March 17, 2022

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯