Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,532)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

December 9, 2018

I use the app to begin a customers rewards programs. Very easy to use and the free plan is perfect for those just starting out.

Hobby Replay
United States
Over 2 years using the app
April 15, 2021

Christian is very helpful and just gave me the details on some Smile I.O features that I had no idea existed. I'm looking forward to trying them out to see how they perform for my business.

1822 Denim
United States
Over 2 years using the app
Smile.io replied April 16, 2021

Thanks for taking the time to write this review ⭐We're so glad to hear how helpful Christian was and that you're up to speed on some of our additional Shopify Plus features using Shopify Flow!

March 17, 2022

Joshua from the Customer Service team has been extremely helpful and we look forward to using the app to its full power!

MADEBYSUNDAY.COM
United Kingdom
Over 2 years using the app
Smile.io replied March 17, 2022

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

Edited March 16, 2023

This app is great! It seamlessly integrates with our Shopify store, mobile app and our POS locations.
Plus our customers love the benefit of earning rewards.
Their tech support is great as well! They are always available to answer questions and help with any issues.

The Graphic Tee
United States
Over 2 years using the app
Smile.io replied January 24, 2023

We are so happy you and your customers are loving Smile for your Shopify store and POS! Thanks for your kind review :)

December 16, 2019

It was super easy to install and the instructions were super clear! looks great on the website as well! customer service is so quick too! really recommend this to anyone who's looking for a loyalty program for your website

Rushi
Australia
Over 2 years using the app
Smile.io replied December 17, 2019

Thank you so much for your review ✨ We're so glad it's looking great on your site!

December 28, 2020

We faced some issues signing in to the Smile app and was taken back to our homepage. There are helpful troubleshoot articles provided by Smile but in the end was able to solve the issue by re-applying the app. The Smile team was quick to get back provide back end support. Overall, it's an easy to use app and you can most certainly feel the warm smiles from the team behind Smile. :)

Mossery
Malaysia
Over 2 years using the app
Smile.io replied December 29, 2020

Thank you so much for your kind works! We're so glad to hear that our team was able to help out quickly. Happy Holidays! 💖

April 20, 2017

This program is amazing! Very simple to use and has everything one could ask for!

Iwipes Microfiber
United States
Over 2 years using the app
November 24, 2022

It's the perfect app! Easily add it to your menu too! I would definitely upgrade if only the monthly subscription weren't so hefty. <3 Thanks Smile Team!

Honestea & Co.
Malaysia
Over 2 years using the app
Smile.io replied November 24, 2022

Thank you so much for your review and your feedback! This is truly valuable to us! Should you still have any questions, please reach out to help@smile.io 🙏

August 16, 2021

This app really helps incentivize my customers to make repeat orders, and I'm always taking questions and inquiries about points, which to me means plenty of folks are using it!

Tarabusi Creek
United States
Over 2 years using the app
Smile.io replied August 17, 2021

Thank you so much! This review makes us so happy 😄

Edited August 11, 2021

This is the easiest app I've found that really makes my customers thrilled, and makes them shop with me more! If you want to increase your customer loyalty, this is the perfect loyalty app program for that!

True Betty Boutique
United States
Over 2 years using the app
Smile.io replied August 12, 2021

Thank you so much for taking the time to leave us a review! We're so happy to hear that our app has been well received by your customers and that we've been able to help your business by incentivizing your customers to shop more 💖