Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,523)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

August 2, 2023

Great value for the entry level system that we use here at Owens Organic Coffee. The system has enabled us to better serve our most loyal customers and to encourage new customers to return (we have a very high returning customer rate). Easy to set up, easy to use, integrates seamlessly with Shopify and Recharge (subscriptions) and the chat support has been top notch (very quick responses too).

Owens Organic Coffee Roasters
United Kingdom
Over 2 years using the app
Smile.io replied August 3, 2023

Thank you so much for taking the time to leave this lovely review!! 🤩 We're so stoked to hear that you're loving Smile and that it's helping you build loyalty with your customers 💪 Please don't hesitate to let us know if there is anything else we can assist with 😊

✨ The Smile Team

April 12, 2022

i am very happy with the service today. i had the $49 plan and when i explain my needs and the feature is too many for me. they explained kindly about i can downgrade my plan to be free! really thankful!

Min's
Canada
Over 2 years using the app
Smile.io replied April 14, 2022

Thank you so much for taking the time to share your thoughts!! Please don't hesitate to reach. out to our team whenever - always happy to help! 💖

March 13, 2016

Works great has brought business in as well as new customers and new friends

The Flittermouse
United Kingdom
Over 2 years using the app
November 6, 2016

Great so far!!

www.thedronehut.co.uk

Thedronehut
United Kingdom
Over 2 years using the app
October 21, 2021

super easy to install. I love that they have a free option to try and start somewhere. I wish they had a text message option.

SOCKERBIT
United States
Over 2 years using the app
Smile.io replied October 22, 2021

Thank you so much for your amazing review - and for the suggestion! 📲 We'll be sure to share with our product team :)

September 20, 2021

Excellent customer service! Petrit was amazing and assisted with our issues in a friendly and helpful manner. Thank you, Petrit!

The Redheaded Camel
United States
Over 2 years using the app
Smile.io replied September 21, 2021

Thank you so much for your review 🤗 And we agree - Petrit is amazing :)

June 16, 2020

I absolutely LOVE this app. I have used it for a year now, actually over, and it's AWESOME to hear your client LOVE getting rewards! So many tools and great customer service.

FamFancy Boutique
United States
Over 2 years using the app
Smile.io replied June 16, 2020

Thank you so much for the kind review! Our team works hard to make sure that merchants feel supported. 💖

October 23, 2023

Great explanation from Hannah!

VPA GADGET SDN BHD
Malaysia
Over 2 years using the app
Smile.io replied October 24, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

We think Hannah is awesome too! Let us know if you need anymore help :)

August 15, 2021

Amazing customer service! I was able to have all of my questions answered in a timely manner! Great app!!

Tesorina Boutique
United States
Over 2 years using the app
Smile.io replied August 17, 2021

Thank you for taking the time to leave us a review 💖 So glad to hear about your nice experience with our live chat team!

December 18, 2021

Having good app support is SO important, and this app does that! Also, the UI of the app is really good. I'm excited to see how my customers respond to rewards!

The Uniform Shoppe
United States
Over 2 years using the app
Smile.io replied December 21, 2021

We are excited too!! thank you so much for your review we really appreciate it.