Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,642)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

December 4, 2024

Customer service went above and beyond.

Pine & Moss
United States
Over 4 years using the app
Smile.io replied December 6, 2024

Thank you so much for the 5-star rating 💖

If you need any help, please do not hesitate to reach out.

Smile Team ✨

November 7, 2024

I'm a new customer but so far, so good! Customer service is very responsive and helpful.

Chthonic Star
United States
15 days using the app
Smile.io replied November 9, 2024

Thank you for your review! We appreciate you taking the time to leave it.

October 22, 2024

Great App, great service. We highly recommend it, for your store and for your customers.

PERGAMINO | COLOMBIA
Colombia
28 days using the app
Smile.io replied November 1, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

November 11, 2024

Karen was very helpful, patient and knowledgeable.

"Eye Am Nu" Designs & More
United States
About 2 years using the app
Edited September 19, 2024

I am very satisfied to every features I experienced with Smile. The team also has a great customer relationship management that very helpful to find the best solution for every case we found.

Buttonscarves
Indonesia
Over 3 years using the app
Smile.io replied August 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

December 30, 2024

Being billed after i cancel the subscription!

The Smart Cookies®
Qatar
Over 3 years using the app
Smile.io replied January 9, 2025

Thank you for sharing your concerns with us! A member of our billing team has already reached out to you and resolved the issue.

September 9, 2024

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

Melvin & Hamilton
France
6 months using the app
Smile.io replied September 11, 2024

Thank you for your review and feedback - this is something we will definitely look into and keep you updated with.

We are very glad to hear that our customer support were helpful in trying to find a solution for you!

October 28, 2024

Just installed and configured, so far so good. I like the flexibility and the ability to scale with little cost up front.

The Puzzle Center
United States
4 days using the app
Smile.io replied October 30, 2024

We smiled reading this review! Thank you so much :)))

November 19, 2024

Very helpful

Minnie Rose
United States
Over 3 years using the app
Smile.io replied November 20, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

December 5, 2024

Great customer service. Thank you!

Thomas Clipper
United Kingdom
About 1 month using the app
Smile.io replied December 7, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂