Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,524)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

January 21, 2021

Great app that's very easy to use and has helped us with customer retention greatly. Would highly recommend and their customer service is always willing to help, whether it's a regular problem or something unique.

Oddballs
United Kingdom
Over 2 years using the app
Smile.io replied January 21, 2021

Thanks so much for the review 🌟So happy to hear how easy Smile has been to use and how we've been able to boost customer retention for your business. Also, glad you received all the support you needed from our team!

Edited September 25, 2024

Terrific customer support from Lynn and Andreandana. Provided me with very specific details to incoporate the app better into my theme.

Wear SPF
United States
Over 2 years using the app
Smile.io replied May 3, 2022

Thanks so much for taking the time to leave a review, best of luck and we are always here to help :) -Jade <3

September 8, 2020

This is the best app I could find for loyalty points and rewards. The free tier is amazing for small businesses that are still growing.

The Vape Corp
South Africa
Over 2 years using the app
Smile.io replied September 15, 2020

Thank you so much for your review :) We're so excited to watch as you grow with customer retention!

September 29, 2016

Easy to use and keeps customers coming back!

Oro Exel La
United States
Over 2 years using the app
September 9, 2021

So far, Smile has been incredible for our company. It's very user- and brand-friendly. I only wish I could snag our customer's birthdays from Smile to integrate into Klaviyo for our email flows!

Wynk Nu
United States
Over 2 years using the app
Smile.io replied September 9, 2021

Good morning! Thanks for sharing your kind and honest feedback 😊 - brand customisation is one of my favourite features too!

If you have a developer, you should be able to retrieve the birthday from our API, and then populate it into Klaviyo using their API. If you haven't already, feel free to reach out and we can discuss options 😊

June 10, 2021

Very nice mobile friendly UI design that is customer focused. I got more interactions with Smile.io in two weeks than I did with another large loyalty app in 1 year.

Petite Cosmetics
Australia
Over 2 years using the app
Smile.io replied June 11, 2021

Thank you so much for you review! We're so glad to hear about your experience with Smile so far 💖

March 24, 2022

Very nice support, so helpful. They help me for my CSV file to ad some extra welcome points to customers

KDP Fastoche 3.0 | Intérieurs No Content et Low Content
Ireland
Over 2 years using the app
Smile.io replied March 25, 2022

Thank you so much for taking the time to leave us this review! So glad that we were able to help 💖

Edited October 21, 2018

Great app! Very easy to use and understand. Support are very helpful. My customers LOVE my loyalty program! Thank you!

Lab Consignment
Canada
Over 2 years using the app
Edited February 14, 2024

Quick and helpful support, thank you Lynn! :)

Zox I
United States
Over 2 years using the app
January 17, 2017

Easy to use and set up and has a ton of functionalities, even in the free version. Thanks a lot!

radicoolbeachwear.com

Radicool Ca
Canada
Over 2 years using the app