Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,524)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

September 25, 2016

Love this app - makes rewarding customers so intuitive!

Azleigh
United States
About 2 years using the app
July 17, 2021

Fantastic app, great pricing and feature set at the lower tiers. Special shout out to Christian from smile for helping us integrate another program, going above and beyond to delight the customer.

Machine Fitness
United Kingdom
About 2 years using the app
Smile.io replied July 21, 2021

Thanks for the super positive feedback! We'll let Christian know that he was made a positive impact. Our goal with our pricing plans and awesome merchant experience team is to help businesses like yours in any way we can 🚀

January 13, 2019

Is a great way to reward customers for referring and spending with your store - a great free plan which is working great!

Taylor Made Treats
Australia
About 2 years using the app
Edited April 21, 2021

The tam is always there to help and answer very well to all my questions. It's always a pleasure to talk to the smile team.

Solstice et Mineraux
France
About 2 years using the app
Smile.io replied March 22, 2021

Thanks so much for the 5-star review! 🌟 So glad to hear how user-friendly you've found Smile to be, and that you've enjoyed our customer service. Also, thank you for the feedback around pricing, we'll be sure to let you know if we come out with any new plans that are lighter on the wallet 💳

June 16, 2023

Excellent, and the support is excellent. Everyone should have a review app if you have a shopify store, and I highly recommend this one!

CORREXIKO
United Kingdom
About 2 years using the app
Smile.io replied June 18, 2023

We appreciate your kind words and are so glad you enjoyed our service. Thanks so much for leaving a review. :)

Edited September 9, 2024

Lisa and Jade were super helpful and responsive. We had an issue that we were able to resolve with their help.

Intimate Wellbeing
Canada
About 2 years using the app
Smile.io replied October 24, 2023

Thanks for leaving a review! We agree that David is indeed excellent 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

December 2, 2021

Great support! Fast and decisive. All questions have been clarified. Also, the app works correctly in free plan.

Emotional Concept
Spain
About 2 years using the app
Smile.io replied December 3, 2021

Thank you so much for your kind review💖 We are delighted we could help you 🥰
-Smile Support

December 13, 2022

Super helpful and easy to work with! Love the chat box! She solved my problem in a timely matter and was very friendly.

Iron Shop Provisions
United States
About 2 years using the app
Smile.io replied December 13, 2022

Thanks so much for taking the time to leave a review! It was so great chatting you today. Don't hesitate to reach out if there is anything else we can help you with :)

- Nicole & the rest of the Smile team

December 21, 2021

Great App and Support Team! Our customers really enjoy our rewards & loyalty program! A great tool to reward special customers!

Dr Dennis Gross
Germany
About 2 years using the app
Smile.io replied December 21, 2021

Thank you so much for your lovely review 💖
We're so glad to hear that you're loving the app!

April 26, 2022

Excellent support from Nicole! Super fast and helped solve my issue. Even did a quick video for me to help me find the section where I need to go for clarification. 5 stars girl!!!!

CocoTherapy
United States
About 2 years using the app
Smile.io replied April 26, 2022

It was a pleasure chatting with you today and I am so glad that I was able to help you out! Thanks so much for taking the time to leave a review 💛 Nicole