Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,526)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

October 23, 2022

so far it's pretty good. A bit pricey for further customization but even with the free option you can have a very functional rewards program.

LADY K HOUSE
South Korea
About 1 year using the app
Smile.io replied October 24, 2022

Thanks for taking the time to leave a review. We are glad you are enjoying Smile so far, and that you find the Free Plan valuable! Don't hesitate to reach out if you ever need anything :)

September 6, 2022

Has been great so far! And support has been fast an easy! Lisa was fast and exceptionally clear in my needed solution. Thank you SMILE!

LazerEdge
United States
About 1 year using the app
Smile.io replied September 7, 2022

Thank you so much for taking the time to leave us a review! Lisa is a rockstar!🤩 We're glad you are enjoying Smile!

Cheers,
Joshua - Smile Team 🧙‍♂️

October 26, 2023

Lisa was amazing! Helped me instantly resolve my issue.

Consignment Cat
United States
About 1 year using the app
Smile.io replied October 27, 2023

Thank you so much for taking the time to leave this review & for your kind words 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

January 24, 2018

I can't say enough amazing things about the customer service and program abilities within this app that allow for your customers to be rewarded! Finally an all-in-one place to reward repeat customers and referrals. The chat support is AMAZING and Mohsen was beyond helpful with assisting me in setting up my Spending Rules and much more. Thank you Smilke,io and Mohsen for making me confident in this reward program for my customers! You the real MVP!

Andreas Vinyl Shoppe
United States
About 1 year using the app
January 4, 2023

Buena atención por medio del chatbot, te apoyan paso a paso para configurar tu tiendita, se los recomiendo

Contigo en Casa
Mexico
About 1 year using the app
Smile.io replied January 5, 2023

Muchas gracias por sus agradables palabras, y por su tiempo para escribir esta reseña! Estamos muy contentos de que estén satisfechos con nuestro soporte de live chat 😊

Edited February 20, 2019

Great programme and very easy to set up and use, a few minor frustrations for the free package but if it works I will upgrade for the additional features. Fingers crossed its as good as it looks.

KenraProUK
United Kingdom
About 1 year using the app
Smile.io replied March 26, 2019

Thank you for the five-star review! We'll be in touch to see how we can fix any minor frustrations you might be having. :)

April 13, 2023

Customer service received from Lisa was 10 out of 10! Super friendly, helpful and quick to respond. Thanks, Lisa!

Little Stocking Company
United States
About 1 year using the app
Smile.io replied April 13, 2023

Thanks so much for taking the time to leave this lovely review! It was great chatting with you today✨

- Lisa & the Smile Team💛

October 13, 2021

Easy to use, simple to setup, and does what it's supposed to do with no issues. Support is responsive and resolves questions rapidly.

K-Swiss US
United States
About 1 year using the app
Smile.io replied October 15, 2021

This is awesome to hear! Please don't hesitate to reach out to support if we can help with anything :) Thanks so much for taking the time to leave us this review! 🙏

August 3, 2018

Still exploring everything the app can do for us, but so far so good! The support team (especially Maggie and dev Roel) are super supportive - ha! Very attentive and helpful.

Moonglow Jewelry
United States
About 1 year using the app
October 2, 2023

awesome service!

Kaptein Coffee
United States
About 1 year using the app
Smile.io replied October 4, 2023

Thank you so much for leaving a 5 star review, We are always here if you need us💖