Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,526)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

March 12, 2021

I love how easy it was to put into play! This was really a no-brainer, they basically did all the work for me with just a couple clicks!

Ever Luxy Boutique
United States
About 1 year using the app
Smile.io replied March 13, 2021

Thank you so much for the 5-star review ✨Excellent to hear that Smile was super easy to setup, and you've gotten all the help you need from our support team 😁

March 5, 2018

I love this app. It just brings so much more experience for our customers.

Eptmusa
United States
About 1 year using the app
October 16, 2023

great support

Dales Clothing for Men and Women
United States
About 1 year using the app
Smile.io replied October 17, 2023

Thanks so much for taking the time to leave us a review! Please do let us know if there's anything else we can be of assistance with 🤓

Yours in loyalty,

✨ Brandon & the Smile Support team ✨

January 16, 2022

Love the Smile Rewards app! It definitely drives repeat business to my site and the customer service from Smile is great!

Pickles and Punch
United States
About 1 year using the app
Smile.io replied January 16, 2022

We're glad you've found Smile to be helpful at driving business! We strive to help businesses of all sizes to be set up for success, and it's truly heart-warming to hear that Smile is doing just that for Pickles and Punch 🥰

We'll be here if you need anything at all!

- Brandon, Smile Support

October 1, 2022

Just launched our program and had some minor hitches, but Lisa from Smile support was able to give us a bunch of information to help us!

Bull City Fair Trade
United States
About 1 year using the app
Smile.io replied October 3, 2022

Thank you so much for your kind review. We really appreciate it! 💖

November 2, 2023

This rewards system is so great! and the customer service is EXCELLENT! Shout out to Lynn! Cant recommend enough

Tegan & Ollie
United States
About 1 year using the app
Smile.io replied November 4, 2023

Thanks for taking the time to leave us this review! We are so glad you are enjoying Smile 💖

P.S. We think Lynn is pretty excellent too 🤩

- Smile Team ✨

October 24, 2021

Love the Smile app to manage our loyalty/rewards program. Also, their support is fantastic. I couldn't figure out how to enable rewards for POS and they helped me within minutes. Thank you!

Danu
United States
About 1 year using the app
Smile.io replied October 26, 2021

We're glad to hear that our support was able to get your POS set up! It's important to us you get the help you need. Thanks for being awesome 💪

August 31, 2021

It works great and I really appreciate that there's a free plan as well. Its super customizable and can make it fit in with my branding.

PopPastel
United States
About 1 year using the app
Smile.io replied September 2, 2021

We're so glad to hear that! Thanks so much for taking the time to leave us this review ✨

October 24, 2023

What an amazing app! Keeps all my customers coming back and I have to mention Lisa from customer support is AMAAAAZINGGG, if every app had someone like that, e-commerce would be a bette place

Kenny's Meals
United States
About 1 year using the app
Smile.io replied October 26, 2023

Thanks for leaving a review! We think Lisa is pretty excellent too 🤩

Don't hesitate to reach back out if you have any questions. We're always here when you need us! 💛

Edited May 11, 2022

Great customer service/livechat team. We quickly upgraded to the Growth Plan, definitely recommend to any Shopify site.

Old School Labs™
United States
About 1 year using the app
Smile.io replied July 3, 2021

Thank you so much for the 5-star review ✨Excellent to hear that you are happy with the customer service being provided through live chat!