Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,526)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.
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Hannah was very helpful. She managed to show me all the steps to getting my customer emails correct.
We appreciate your kind words! We also think Hannah is super awesome. Let us know if there is anything else we can help you with :)
jade was right on point , when helping me today i love this app for my customers!! i recommend this app
Thank you so much for taking the time to leave us a review! So happy I could help you today -Jade 💝
Firstly, I've never had such excellent customer service. Always there when we needed some assistance.
I've been super happy with this app. It has all the features you'd expect, and the support is outstanding. They are always quick to respond to my chat inquiries, and have always been 100% helpful in resolving my questions. I highly recommend!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Nicole was super helpful answering questions! And she sent me a cute meme when we were done chatting :)
It was great chatting with you today! We appreciate you taking the time to leave a review. And, I'm glad you enjoyed the meme! Don't hesitate to reach out if you need anything else in the future 💛 Nicole
I really love using this app! It's added a fun shopping experience for my customers as well as an incentive to be an active shopper! I definitely suggest this app!
Thank you for sharing your kind feedback! 🙌 We're so excited to see your store grow with Smile :)
I already loved this app but I just had my first customer experience with Sam R via chat and it was AWESOME. Friendly, informative and enthusiastic. I could not ask for better. I'm thrilled!!
Thanks so much for your review! We're so glad to hear that Sam was able to help 💖
So far i think it will be really nice to use.. but don’t like how expense the the upgrades are. I am trying to use this for an incentive for my customers to get buying from me.
Thank you so much for taking the time to write us a review and sharing your feedback with us! I've taken this feedback to our Product team to review. Thank you so much again!
Smile on has a few minor shortfalls (mostly related to its simplicity) which for most non-devlopers can be a good thing. Think being able to customize your pizza, Smile is a Dominoes. Fast reliable, delicious and you get what you pay for and there arent a lot of options. Where as other programs are more like your local brick fired oven pizza, tons of topings, an overly complicated menu and they will likely try to sell you a $150 bottle of wine that cost 25 at your local grocery store. Tasty, but your will pay the price. I still order Dominoes every time. Also, their customer service is on point. Christiain is the man. I'd hire him if I could.
Thanks R. We think Dominos is pretty great too 🍕 🙌 . Next time I'm wolfing down a mighty meaty, I'll think of you 😉
- Christian
I use this app for brand loyalty reward program. It is amazing app. It was easy to set up and they have great training video which really helps in setting up. The best part of using Smile is their customer service. They have quick response time and they work with you until issue is resolved. David, Maria and Tess are all been super helpful in resolving issues. David spent two hours helping set up the VIP program correctly. I am so appreciative for their help and all advice that Smile's team has given me. Thank you so much
Thank you so much for your lovely review - we're so glad to hear that you were able to get the help you needed from our customer service team 🤩