Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless Shopify integration, and effective loyalty features like point collection and redemption. Many have seen increased sales and are satisfied with its performance. The customer service is noted for its quick response and personalized approach. While the pricing is deemed fair, some merchants wish for more features at lower cost tiers.

April 5, 2024

Friendly, knowledgeable, and answered all my questions. Thank you!

Gin and The Banker
United States
About 2 months using the app
Smile.io replied April 8, 2024

Thank you for leaving a review for us 💖 Don't hesitate to reach out in the future — we're always here when you need us!

- Smile Team ✨

December 21, 2023

We've been using Smile since 2017 and just wanted to drop a review to say they're great. Having a rewards program that's easy to use and manage is amazing. Lots of good features and helpful customer support.

Frostbeard Studio
United States
About 8 years using the app
Smile.io replied January 4, 2024

Thanks so much for taking the time to write this review!! We appreciate it so, so much & look forward to seeing your business continue to grow 🤩🚀🌈 It's wonderful to hear that you find Smile easy to use and our Support Team to be helpful 😊

Don't hesitate to reach out if there is anything we can help you with! 💖

- Smile Team ✨

January 24, 2024

Angie was excellent and her help was very clear and thorough! I hope to work with her again if I need future assistance!

Pepperberries
United States
3 months using the app
Smile.io replied January 25, 2024

Thanks so much for your kind words! I'm so glad I could help :)

Angie - Smile Team✨

February 3, 2024

She helped with information about the app.

ARB Blanks
United States
Over 1 year using the app
Smile.io replied February 6, 2024

Thanks so much for taking the time to leave a review! Don't hesitate to reach out if you have any questions. We're always here when you need us 🙌

- Smile Team ✨

January 16, 2024

Great app for rewards with always helpful and fast customer service.

Socialite Beauty
Canada
Over 8 years using the app
Smile.io replied January 17, 2024

Thanks so much for leaving your review! I'm so glad we could help :)

- Angie, Smile Team

February 6, 2024

outstanding customer support and big shout out to Maggie for her prompt responses and really go above and beyond to help me install extra features.

RoasterCup
Luxembourg
About 2 months using the app
Smile.io replied February 7, 2024

Thanks for taking the time to write this review and let us know how helpful Maggie was during your support experience with her! We appreciate the feedback and will be sure that she sees it 🫶

- Smile Team✨

February 22, 2024

Lynn was prompt, courteous, and was able to answer our questions.

Shuler Studio
United States
About 2 years using the app
Smile.io replied February 27, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that Lynn could help!

Yours in Loyalty,

✨ The Smile Support Team ✨

March 9, 2024

The app provides what you need for good loyalty program. I wish there would support for more languages (even to translate manually).

MINI BÉBÉ
Poland
4 days using the app
Smile.io replied March 11, 2024

Thank you for your review and honesty here! It's something we'll keep in mind when releasing new features to our app. If we can help with anything else please let us know!

April 9, 2024

I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!

Dottie Beth Designs
United States
4 days using the app
Smile.io replied April 12, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖

If you need any help, please do not hesitate to reach out.

January 25, 2024

When I had a question the support was very good. I got an answer very quickly and the issue was easily resolved.

Snoot Style
Australia
5 months using the app
Smile.io replied January 27, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨