Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,644)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

September 9, 2024

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

Melvin & Hamilton
France
6 months using the app
Smile.io replied September 11, 2024

Thank you for your review and feedback - this is something we will definitely look into and keep you updated with.

We are very glad to hear that our customer support were helpful in trying to find a solution for you!

November 19, 2024

Very helpful

Minnie Rose
United States
Over 3 years using the app
Smile.io replied November 20, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

December 5, 2024

Great customer service. Thank you!

Thomas Clipper
United Kingdom
About 1 month using the app
Smile.io replied December 7, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

October 28, 2024

Just installed and configured, so far so good. I like the flexibility and the ability to scale with little cost up front.

The Puzzle Center
United States
4 days using the app
Smile.io replied October 30, 2024

We smiled reading this review! Thank you so much :)))

December 14, 2024

Great system

Sportsman's Exchange
United States
4 months using the app
Smile.io replied December 17, 2024

Thank you so much for taking the time to leave us this review 💖

If you need any help, please do not hesitate to reach out 😊

Smile Team ✨

Edited December 13, 2024

Very patient with all my questions. Great help!

OvitaminPro
United States
About 2 months using the app
Smile.io replied November 15, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

September 3, 2024

Good platform easy to use for us and customers
Customer service are very helpful especially Joana!

oneselfwellbeing
United Kingdom
Over 2 years using the app
Smile.io replied September 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

October 22, 2024

Thank you very much! Quick to respond to questions and resolve them

VapeBest
Canada
4 months using the app
Smile.io replied October 23, 2024

Thank you for taking the time to leave this lovely review!

Edited October 26, 2024

Karen was such a huge help. She helped answer all my questions and got me going in the right direction.

Rowdy South
United States
About 2 months using the app
Smile.io replied September 19, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

Edited September 3, 2024

Lynn was very helpful! I had accidentally deleted my discount codes - she was able to provide me a CSV that I can use to recreate them.

ecoslay
United States
Over 4 years using the app
Smile.io replied August 28, 2024

Thank you so much for taking the time to leave a review! We really appreciate it 💖

Lynn ✨