Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,526)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

March 8, 2019

Excellent app for customer retention and very simple to install and customize. Took me about 10 minutes!

Soy Republic
United States
Almost 2 years using the app
Smile.io replied March 26, 2019

We try to make our app as simple and user-friendly as possible. :) Thank you for the five-stars!

June 10, 2022

Joshua really did an awesome job! all he does is a video clip and demonstrated where I can get the redeem coupons setup for both POS and online. Straight to the point - Clear, Concise and Effective. Would love all other CS to adopt. Within 5 mins i got my problem solved! Superb Joshua!!!

Pro Cycle Bikes
Singapore
Almost 2 years using the app
Smile.io replied June 10, 2022

Thank you so much for your glowing feedback! We really do try to provide the best CS experience we can for our merchants and I am glad I was able to help quickly! 😄 Keep those wheels turning out in Singapore! 🚴 🏁

Cheers,
Joshua - Smile Team 🧙‍♂️

April 7, 2017

great app ! easy install ! will keep use it

Familoves
Hong Kong SAR
Almost 2 years using the app
March 18, 2022

Awesome customer service, brilliant company to deal with and ready to use! Would highly recommend to anybody… Joshua is fantastic...

Harrogate Organics Company
United Kingdom
Almost 2 years using the app
Smile.io replied March 18, 2022

Thank you so much for your kind and lovely review ❤️ We're glad that you're having a good time with our app and I'll make sure to relay your message to Joshua!

May 27, 2016

Great and awesome!!!! This app help my store to retain my customers with their loyalty rewards

Toodlesshop
Malaysia
Almost 2 years using the app
November 20, 2023

An excellent loyalty management app, customer service is prompt and proactively addresses customer issues, very good!

Kemimoto
Hong Kong SAR
Almost 2 years using the app
Smile.io replied November 22, 2023

Thanks so much for the review and for calling us "excellent". We think you're pretty excellent too 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

August 10, 2017

This app is a MUST have for repeat business!!

Bubble6
United States
Almost 2 years using the app
December 22, 2023

excellent customer service and support!

Blushery
Australia
Almost 2 years using the app
Smile.io replied December 25, 2023

Thank you for your kind words, we really appreciate it! We pride ourselves on our customer service and are delighted you got a great response 🤩

Cheers,
Smile Team ✨

December 15, 2022

Love the app! It functions fantastically and the support is quick and knowledgeable. I would definitely recommend to others and use on all of my storefronts.

Twinkling Star Boutique
United States
Almost 2 years using the app
Smile.io replied December 15, 2022

Thank you so much for leaving a review! It was wonderful assisting you today :)- Jade <3

July 14, 2016

I really love this app. Its simple to set up and the customer interface is really nice. I gave 4 stars instead of 5 as i feel like the price jump between a free account and one with some of the bells and whistles is a pretty big jump.

I would like to see that alittle more affordable, but apart from that it's great.

Keeko
Australia
Almost 2 years using the app