Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,526)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

January 30, 2020

This is a great app -- love how it easily integrates with our site and how easy it is to use and implement. Very user friendly. The support team is amazing, especially Elli, who was incredibly helpful and supportive. Highly recommend and necessary app for all e-comm stores!

Wild & Wolf
United States
About 1 year using the app
Smile.io replied January 31, 2020

Thanks so much for your really sweet words! We're glad to hear that you highly recommend Smile and that our support team has been able to help you along your journey to implement Smile!

August 17, 2023

good support. still figuring things out. but good help. hopefully they expand to other more social media platforms like Tiktok etc. thanks

Labada Laundry
Canada
About 1 year using the app
Smile.io replied August 18, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Edited January 3, 2021

Seems easy and very effective! I love loyalty and this app makes it easy to encourage loyalty from my clients. 5 STARS

Australian Racquet Sales
Australia
About 1 year using the app
Smile.io replied January 4, 2021

Thanks so much for the 5-star review 🌟So glad to hear you're finding Smile to be easy and effective!

March 3, 2023

Great program and service! Customers love using it too! If you are looking to add a rewards program to your site, this is a great one!

White Elm
United States
About 1 year using the app
Smile.io replied March 3, 2023

Thanks so much for taking the time to leave a review! It was lovely assisting you today <3 -Jade

August 25, 2018

I enjoy the features of this app. As a family business, it is helpful to have a free option for a loyalty program as our business grows.

Nefertem Naturals
United States
About 1 year using the app
January 29, 2019

Great app and fantastic customer service. Would definitely recommend to anybody wanting to increase revenue.

ATTIC Teas
United Kingdom
About 1 year using the app
Smile.io replied March 27, 2019

Thanks for the kind words and the five-star review :)

September 28, 2021

Customer service was very quick to respond and resulted in customer having the issue figured out while still on the website. I dont usually have many questions, but what I like is a prompt response when I do.

The Pet Industry
Canada
About 1 year using the app
Smile.io replied September 28, 2021

Thank you so much for sharing your experience with our customer service team! We're so happy to hear that it was a quick/easy one 😍

August 18, 2022

The customer service is excellent! Very helpful and very understanding of my needs. Thank you so much Joshua and the team.

Personal Lee Yours
United States
12 months using the app
Smile.io replied August 18, 2022

Thank you very much for your kind words! 😍 It was a pleasure speaking with you today, I am rooting for your success! 💸

Cheers,
Joshua - Smile Team 🧙‍♂️

September 18, 2023

Nicole was super helpful and friendly with helping us get our Smile Program set up and even helped make some web changes so it was more user friendly. Impressed with the fast and timely communication I received along with Nicole's suggestions on points to redeem based on our margins. Thank you!

Juliana's Boutique SF
United States
12 months using the app
Smile.io replied September 21, 2023

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad that you've had a good support experience with Nicole — we think she's pretty great, too! 😊

Please do not hesitate to reach out again if you have more questions. Cheers!

Smile Team✨

August 29, 2019

Love this app! Our customers are more willing to come and buy now that they are rewarded each time. Couldn't have asked for a better rewards app. Easy to use and integrate.

Trekell Art Supplies
United States
12 months using the app
Smile.io replied September 3, 2019

Thank you for the five star rating! We really appreciate it! 😄