Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,526)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

Edited January 2, 2022

App builds loyalty to your repeat customers and allows flexibility to offer double points or triple points (easy manual adjustment) to reward your customers. 90% of my business is repeat customers so this app really helps me continue with that loyalty & reward and offer discounts based on their continued purchases.

Reventia Sterling Designs
United States
7 months using the app
Smile.io replied January 4, 2022

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

October 21, 2020

I took me a a few minutes to dig around to find where to click so it can show on my store. Otherwise, setup was a breeze. Hoping this will attract repeat buyers.

Lili's Home Boutique
United States
7 months using the app
Smile.io replied October 26, 2020

Thank you so much for leaving us this review! I'm so glad to hear that you were able to setup smoothly. Can't wait to watch as you grow! 💖

October 25, 2023

Great app, easy to use for customers to redeem rewards and responsive customer service

Beauty Affairs
Australia
7 months using the app
Smile.io replied October 26, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Edited November 21, 2014

Good stuff, support was there when I had serious questions about collecting emails, albeit with a delay. The app is very straightforward and easy to use..

Social Gem
Canada
7 months using the app
September 2, 2021

Nice app!
Very great assistance. For the referral campaigns, this app is really worth it, we will see it further the way it works.

CAU Chocolates
Brazil
7 months using the app
Smile.io replied September 2, 2021

Thank you so much for your lovely review! 💖🍫

September 20, 2021

I love this app, both as a consumer and store owner. The rewards program provides a great incentive to our customers, and rewards them for coming back and shopping with us! Their customer service team is amazing, they are so easy to connect with, resolve issues quickly, and just go above and beyond to make your experience with them great! We will always use them for our rewards!

Snow & Wolf
United States
7 months using the app
Smile.io replied September 21, 2021

Thank you so much for your lovely review! 💖
We're so glad to hear that you're loving our app :)

September 27, 2021

The app works well, you have limited customization without paying for at least the $49/month option, but the app definitely does what it promises and in a relatively easy to navigate way. Big fan so far, excited to see how it helps our bottom line!

Cove USA
United States
7 months using the app
Smile.io replied September 28, 2021

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

April 25, 2022

Great customer service! Good for any ecommerce operator looking for a no worries customer referral or loyalty program.

Ralli | Alcohol Health
United States
7 months using the app
Smile.io replied April 25, 2022

We're so happy to hear support was able to help! Thank you for your kind words and taking the time to leave a review <3

February 27, 2021

This is an exceptional service to increase loyalty to your business. And, the free plan is perfect to help us make a great deal of money before giving some of it back.

LevelUp Fitness Sportswear
Canada
7 months using the app
Smile.io replied February 27, 2021

Thanks so much for the review 🌟 We're excited for your launch and we're here to help you boost customer engagement 🚀

March 17, 2023

It was phenomenal, love how fast and friendly Lisa was. It was very refreshing and I am grateful for her quick help.

Seek Discomfort
United States
7 months using the app
Smile.io replied March 17, 2023

Wow! What a lovely review 😍 Thank you so so much for your super kind words—it was an absolute pleasure chatting with you today 😊

Lisa - Smile Team ✨