Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,608)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.
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Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)
Easy to use, with helpful customer service
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
The app is pretty good, but twice a year I look at other review apps to see if i can reduce my monthly costs. Its nearly the same as Klaviyo email system but does not have the same functionality. We have had the app for ages and there doesnt seem to be any more obvious innovation. But hey the devil ya know..... The support team is awesome, responsive, i guess thats what i am paying for?
Thank you for your review! Someone has reached out to learn more about how we can give you the most value while you're using Smile :)
Great app and quick support.
I think it is missing analytics about the emails being sent to customers.
Thank you for your review. A member of our team has reached out to address the points you mentioned here - we look forward to chatting with you!
Jade was a great help to me. Super-fast response as well.
Je recommande vraiment cette application pour commencer votre programme de fidélité sur Shopify. Petit bémol pour notre prochaine migration avec Brevo, pas prise en compte (seul Mailchimp) dommage.
Merci d'avoir pris le temps de laisser cet avis et pour votre retour ! Un membre de notre équipe d'assistance a contacté pour voir si nous pouvons répondre à votre demande.
Our store no longer needed this functionality, but the customer service was prompt and helpful
Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.
Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)
Thank you for your review and feedback - this is something we will definitely look into and keep you updated with.
We are very glad to hear that our customer support were helpful in trying to find a solution for you!
Customer serivce is great