Smile: Loyalty Rewards Program

We have been using Smile for our rewards system for many years now and have never had any issues.
The couple of times we have had questions over the years, the staff at Smile have been very helpful and prompt in responding.
Our customers love that they can be rewarded by shopping with us, and cash in points for discounts without needing to wait for a sale.

Great program - ran into a technical issue and the team jumped on and responded and fixed my issue within 1 business day. Highly recommended this integration!

We have been using Smile:Loyalty Rewards Program for couple of years in our store. The app is very easy to use and our customers like it very much. Customer service is also top notch as we had an issue with the program and Ezra and Lynn took care of the issue. Ezra especially kept following the issue until it is resolved.

The helpdesk team are really proactive and responsive.
Programme is fairly easy to set up and integrate
The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself.
Dont think the analytics are that straightforward yet or intuitive
Overall though I would recommend as the team really want you to succeed and give their support whereever and as much as possible and I do think the few remaining bugs will get ironed out.
Do I think this has driven increased loyalty? I am not sure yet as the analytics dont make that easy to monitor BUT I do think the goodwill this creates among customers is worthwhile.

NB extra edit: Since leaving this review, the smile team have been tenacious in resolving some of the issues I had - they really do want to make this a 5 star experience for everyone. I am changing my review from 4 stars to 5 stars as they do deserve the extra star for this alone! A couple of things to note though - still cannot view invoices in the billing section and the reports dont show behaviour of those who are not enrolled to get a clear picture. What I noted from using my own analytics was that so far this scheme has not improved loyalty, but it has improved AOV. And I still maintain that the goodwill it provides to our customers is beneficial. For the cost of the programme vs what smile provides I believe this is good value and I am glad I chose smile over their competitors

Excellent app! Increased our customer engagement and customers actually love it! The tiered program is a big plus for our customers. The dashboard is very complete and the features are better than similar apps we tried. Also, the support staff has been a delight to work with. Quick, competent and courteous.

Smile has been great for our business. It has been simple to setup and operate and gets a high percentage of customer uptake and retention. Support has been helpful at all points through our journey.

We used Smile for a few years now, excellent reward system, easy to set up, manag,e and use for customers. UI and UX are super friendly. Customer Support Shelby was wonderful in helping me with inquiries.

As we continue to navigate and learn more about all Smile has to offer we continue to be wowed! The integration with Omnisend and Shopify truly simplifies the rewards program. Smiles customer service is great too! Cole and Shelby were a great team and resolved our issue! Looking forward to continuing to work with Smile.

Customer Service is amazing! They answer very quickly and have always helped me learn how to use the app for my business. I am a new user of Smile and have alredy had my own customers enjoy the app. Jade was very helpful in helping me resolve an issue I was having in using the app. Thank you guys for a great product.

We've been using Smile for years, and it just gets better and better. I recently had an issue with customer logins after we switched to Shopify's new customer accounts, and a Smile rep, Shelby, responded quickly and explained how to fix it. She followed up later in the day to make sure the problem was resolved, which I really appreciated.