Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, customization, and clean interface. It's praised for effectively increasing customer referrals, loyalty, and conversions. Features like rewarding customers for social media engagement and customization of the rewards program are well-liked. The app's integration with Shopify and Klaviyo is a bonus. The customer support team is highly commended for their efficient service. The app is also useful in retaining customers and increasing repeat purchases. The 'Points at Checkout' feature and the free version are appreciated for their robust features. The app operates seamlessly in the background, rewarding customers without requiring constant merchant attention.

July 21, 2023

Lisa was fast and helpful! Even helped with simple math...can't stand math! It's difficult to find kind people to help with your online business, but Lisa was really great. Would love to defer to her for her excellent service from here on out, but I know that would be asking a lot.

blue cottage lane
United States
Over 1 year using the app
Smile.io replied July 23, 2023

Thank you so much for taking the time to leave this review & for all your kind words 🤩 It was a pleasure chatting with you and I'm so glad I was able to bust out my sweet math skills for you 😂

Please don't hesitate to reach out if we can help with anything else!

Lisa - Smile Team✨

June 30, 2023

David was amazing in helping me to configure the app and get it to do some really cool stuff using Shopify flow. It's great that they've built something simple that you can set up quickly and easily but then use Shopify flow to add many more customizations.

The Montessori Room
Canada
4 days using the app
Smile.io replied June 30, 2023

Thank you so much for your kind review we really appreciate it.

Please let us know if there is anything else we can do to help.

Cheers

The Smile team

August 23, 2023

I've been using Smile for a while now and really loved how easy it was to implement. I needed to speak to support today about an issue I was having that I thought was on their end. The error I was getting was not directly related to the app, but support was wonderful in helping me troubleshoot. They were also very quick to respond.

Simply Sues Naturally.com
United States
7 months using the app
Smile.io replied August 25, 2023

Thank you so much for your kind review we really appreciate it. 🙏

Please let us know if there is anything else we can do to help.

Cheers
The Smile team 💛

July 20, 2023

Very easy to set up! I decided on the smallest upgrade so we can use our logo. I had a couple of questions about setting up the customer emails. Nicole was fantastic in getting back to me quickly, only to learn that the program pretty well does all the filling in for you. Great customer service with a smile! (pun intended). We're excited about this Loyalty Program. Thank you!

Ozark Cabin Décor, LLC
United States
About 2 months using the app
Smile.io replied July 25, 2023

Thank you so much for your review we really appreciate your kind words We agree Nicole is Fantastic!!! Please reach out if there is anything else we can help you with.

Cheers

The Smile team

September 28, 2023

Smile rewards has opened up an added layer of engagement in my shop which has allowed me to grow my businesses in a fiscally more responsible way. The level of customization, even at a low tier level is also pretty unparalleled to other applications I have tried out.

Oh, and their customer service is *chef's kiss*

For The Run
United States
7 months using the app
Smile.io replied September 29, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Edited September 7, 2023

Smile is a remarkable Shopify app that offers loyalty points to customers, and my experience with it has been nothing short of outstanding. The app seamlessly integrates with my online store, and its customer service is exceptional.

What sets Smile apart is its incredible customer service. The team behind Smile is friendly, patient, and always ready to help. Even with small, seemingly obvious questions, they respond in the most friendly and helpful manner. Thank you!

Especially helpful has been Joana - who went above and beyond when helping me with a pesky problem that I just couldn't figure out. Smile is amazing!

Eva's Used Books
Israel
6 months using the app
Smile.io replied May 24, 2023

Thank you so much for your kind words, Eva. 💛 We really appreciate you taking the time to share your experience with us! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! 🙌 We're always here to help out! 🙏

August 1, 2023

I have only just installed it and about to launch. The set up was easy but I had one issue I wanted to check. I used the chat service and Nicole answered and sorted my query out within 5 minutes. Great service. It's good to know that customer service is quick when you have new apps to master. Thank you so much Nicole

The Wrinkly Elephant Company
United Kingdom
5 days using the app
Smile.io replied August 3, 2023

Thanks so much for taking the time to leave this review! We are so glad that you found Smile easy to set up and have had a great experience with our support team! Please don't hesitate to let us know if there is anything else we can help you with 😊

✨ The Smile Team

Edited September 27, 2023

We've used Smile for a fair few years now and can only say good things the app itself and the support provided. Many new features coming which look great. Fantastic that they are not resting on their laurels.

The support I have received for any of my queries has been second to none. Particularly the support I have received from Joana (27/09) - she answered all of my questions in a polite manner, and offered workarounds for our unique needs. Thank you.

Vape Superstore
United Kingdom
About 5 years using the app
Smile.io replied November 16, 2022

Thanks so much for taking the time to leave a review! We really appreciate it and are happy to hear that you enjoying Smile. Don't hesitate to reach out if you need anything else!

July 7, 2023

This app is wonderful! Easy to use and they have great support. Jade was so nice and she helped me with some updates following some business changes. It's so nice to know that you are supported within minutes of reaching out. I'm happy with the connections to social media where my customers can earn points for signing up or sharing my products and/or blogs on these platforms. :)

Mila Inspired LLC
United States
Almost 4 years using the app
Smile.io replied July 7, 2023

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team

Edited August 1, 2023

I love the app, it's just the entry level price is too expensive for small businesses. They need to drop the starter price. I would have moved from Free to Starter over a year ago if they had a promotion or something. Currently keeping an eye out for cheaper paid options or seeing if they address the price issue.

EDIT: Smile have addressed my issues. I am very happy with the dedication they showed in coming up with a great solution for my business.

Card Masters
New Zealand
Over 1 year using the app
Smile.io replied July 26, 2023

Thank you so much for taking the time to leave us feedback. We are always looking for ways to improve and glad we could provide a solution. We have sent an email with additional information to see if we can help further.

Best,
Karen