Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,975)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through its loyalty program. It's noted for its user-friendly interface, customization options, and seamless Shopify integration. Features like rewards and VIP systems are straightforward and effective. Customer support is responsive and professional, contributing to a positive user experience and increased sales.

February 24, 2025

We have been using Smile for our rewards system for many years now and have never had any issues.
The couple of times we have had questions over the years, the staff at Smile have been very helpful and prompt in responding.
Our customers love that they can be rewarded by shopping with us, and cash in points for discounts without needing to wait for a sale.

Strachan Creative
Australia
Over 3 years using the app
Smile.io replied February 26, 2025

Thank you for this lovely review - we are happy to hear you've had great customer experience when speaking with Smile and that your customers love using the app!

April 14, 2025

Great program - ran into a technical issue and the team jumped on and responded and fixed my issue within 1 business day. Highly recommended this integration!

Recycled Firefighter
United States
Over 8 years using the app
Smile.io replied April 16, 2025

Thank you for taking the time to leave this review! :)

March 20, 2025

We have been using Smile:Loyalty Rewards Program for couple of years in our store. The app is very easy to use and our customers like it very much. Customer service is also top notch as we had an issue with the program and Ezra and Lynn took care of the issue. Ezra especially kept following the issue until it is resolved.

Black Hawk Japan
Japan
Over 8 years using the app
Smile.io replied March 22, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Edited March 17, 2025

The helpdesk team are really proactive and responsive.
Programme is fairly easy to set up and integrate
The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself.
Dont think the analytics are that straightforward yet or intuitive
Overall though I would recommend as the team really want you to succeed and give their support whereever and as much as possible and I do think the few remaining bugs will get ironed out.
Do I think this has driven increased loyalty? I am not sure yet as the analytics dont make that easy to monitor BUT I do think the goodwill this creates among customers is worthwhile.

NB extra edit: Since leaving this review, the smile team have been tenacious in resolving some of the issues I had - they really do want to make this a 5 star experience for everyone. I am changing my review from 4 stars to 5 stars as they do deserve the extra star for this alone! A couple of things to note though - still cannot view invoices in the billing section and the reports dont show behaviour of those who are not enrolled to get a clear picture. What I noted from using my own analytics was that so far this scheme has not improved loyalty, but it has improved AOV. And I still maintain that the goodwill it provides to our customers is beneficial. For the cost of the programme vs what smile provides I believe this is good value and I am glad I chose smile over their competitors

Savile Row Company
United Kingdom
9 months using the app
Smile.io replied February 25, 2025

Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.

February 24, 2025

Excellent app! Increased our customer engagement and customers actually love it! The tiered program is a big plus for our customers. The dashboard is very complete and the features are better than similar apps we tried. Also, the support staff has been a delight to work with. Quick, competent and courteous.

ClogOutlet.com
United States
Over 5 years using the app
Smile.io replied February 26, 2025

Thank you for taking the time to leave this lovely review. We are so glad to hear that Smile's got features that work for your business and that you have a lovely experience whenever you speak with our support team!

February 26, 2025

Smile has been great for our business. It has been simple to setup and operate and gets a high percentage of customer uptake and retention. Support has been helpful at all points through our journey.

UK Ecig Store
United Kingdom
Almost 5 years using the app
Smile.io replied February 27, 2025

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help☺️

- Smile Team ✨

February 25, 2025

We used Smile for a few years now, excellent reward system, easy to set up, manag,e and use for customers. UI and UX are super friendly. Customer Support Shelby was wonderful in helping me with inquiries.

TITIKA Active Couture
Canada
Over 6 years using the app
Smile.io replied February 27, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions or need any assistance 🙂

- Smile Team ✨

March 12, 2025

As we continue to navigate and learn more about all Smile has to offer we continue to be wowed! The integration with Omnisend and Shopify truly simplifies the rewards program. Smiles customer service is great too! Cole and Shelby were a great team and resolved our issue! Looking forward to continuing to work with Smile.

Marist MPorium
United States
Over 1 year using the app
Smile.io replied March 14, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

March 4, 2025

Customer Service is amazing! They answer very quickly and have always helped me learn how to use the app for my business. I am a new user of Smile and have alredy had my own customers enjoy the app. Jade was very helpful in helping me resolve an issue I was having in using the app. Thank you guys for a great product.

Mimsy's Beauty Boutique
United States
6 months using the app
Smile.io replied March 6, 2025

Thanks for leaving us a 5-star review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

January 23, 2025

We've been using Smile for years, and it just gets better and better. I recently had an issue with customer logins after we switched to Shopify's new customer accounts, and a Smile rep, Shelby, responded quickly and explained how to fix it. She followed up later in the day to make sure the problem was resolved, which I really appreciated.

N101 Nutrition
United States
About 8 years using the app
Smile.io replied January 25, 2025

Thank you for your review - we really appreciate it!