Smile: Loyalty Program Rewards
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Reviews (4,127)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer loyalty and retention through its rewards program. They praise its user-friendly interface, customizable features, and smooth integration with Shopify and other platforms like Klaviyo and Loox. The app is noted for its reliability and seamless operation. Customer support is also commended for being responsive and providing personalized assistance, enhancing the overall user experience.
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Implementation has been smooth and the support for customising a rewards program via the API is excellent. Andrea and Ezra from the Smile team provided really fast and effective support during our set-up which was hugely helpful.
Thank you so much for the kind words! We’re thrilled to hear that your implementation went smoothly and that the API support met your needs. It’s great to know our team was able to provide fast and effective support during your setup. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything as you continue to grow your rewards program.
❤️ Smile.io Team
Smile.io has been an excellent platform to work with. The tools are intuitive, reliable, and easy to customize, making it simple to build and manage a loyalty program that genuinely engages customers. Everything is clearly laid out, and the platform integrates smoothly with existing systems, which saves a lot of time and effort.
What really sets Smile.io apart, though, is their customer service. The support team is responsive, knowledgeable, and genuinely invested in helping you succeed. Every interaction feels thoughtful and solution-oriented, with quick turnaround times and clear guidance.
Overall, Smile.io delivers both a powerful platform and outstanding customer support—I’d highly recommend it to any business looking to strengthen customer loyalty.
Thank you so much for your thoughtful review! We’re glad to hear that Smile has been easy to use, integrate, and customize — and we truly appreciate your kind words about our support team. Your recommendation means a lot to us! 😊
— Smile.io Team ✨
Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.
Thank you so much for sharing your experience! We're glad our support team could jump in quickly and help clarify what was happening, and it’s wonderful to hear that Smile has been working smoothly for you over the past 8 months. We truly appreciate your continued support and feedback! 😊
— Smile.io Team ✨
Smile.io is an excellent loyalty and rewards app — very easy to use and well-integrated with our store.
What truly stood out was the outstanding customer support from Erin.
Erin was incredibly patient, professional, and responsive. She clearly understood our needs and provided step-by-step guidance that made everything easy to implement. Her attitude was friendly, proactive, and genuinely helpful, which made the whole experience stress-free.
Big thanks to Erin for the amazing support! Highly recommend Smile.io to anyone looking for a reliable and user-friendly rewards solution.
Thank you for your review and feedback — we really appreciate it and we think Erin is amazing too 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
I had a great support experience from Shelby. I asked her about a function which I was surprised did not exist. She offered to submit it to the developers. I thought that would be the last time I heard from her. Was very surprised to receive an email from her within a week stating that there was now a solution. Great service!
Thank you for taking the time to leave this review! I was happy to assist and please let us know if you have any questions in future.
- Shelby with the Smile.io Team ✨
Straightforward app to use, and Erin is always there with helpful links and clear answers. I upgraded my plan today. My customers are showing more and more interest.
Thank you so much for sharing your experience! We're delighted to hear that Smile has been straightforward to use and that Erin’s support has been so helpful, we’ll be sure to share your kind words with Erin! It’s wonderful to know your customers are getting more engaged too 😊
- Smile.io Team ✨
Smile doesn't do everything I've dreamed up (could be a little more customizable), but it covers most needs, and the customer service is above par. Just wonderful to deal with. It's a great loyalty option, for sure!
Thank you for your review and feedback — we really appreciate it 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
We just launched our Smile loyalty program, and Shelby with customer support was very helpful in answering all our questions and ensuring that everything was set up. Thank you!
Thank you so much for sharing this — and congratulations on launching your Smile loyalty program! 🎉
We’re so glad to hear that Shelby was able to support you and make sure everything was set up smoothly. We’ll be sure to pass along your kind words to her.
Wishing you great success with your new program — we’re always here if you need anything!
The Smile Team ✨
Lynn was so helpful and thorough with helping me with questions to build really fun reward incentives!
Thank you so much for the 5 stars! We truly appreciate your support.
— Smile.io Team ✨
Lisa was a huge help. Been a customer for 4 years. Highly recommend this app for rewards!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨