Reviews (6,090)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.
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Hello, we are using the Smile rewards app as Shopify's main reward app.
We used the free plan, but happily, we have grown to the point where we can now use Smile's paid plan.
In the meantime, I had some difficulties, and when I contacted the CS center here, they handled the matter very quickly and kindly.
When using an app, the price and features when you first open it is important, but I think what is most important is how professionally they provide help when difficulties arise. Lynn P. who handled it for me. She was professional and so lovely. Once again, I would like to express my gratitude. Thank you!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
thorough and quick! shelby was great!
Thank you for your review. We are happy to hear Shelby was great (we think she's pretty great too!) We will be here if you have any other questions :)
Super happy with this app and so are our customers
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏
Jade & ✨ The Smile Support Team ✨
This app has been great! Had a small issue with the widget not showing on our site due to some other app code blocking it and Cole was able to fix the issue quickly!
Thank you for taking the time to leave a review! I'm glad we could help!
This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there.
UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!
Thank you for taking the time to update your feedback. We are so pleased we could resolve this with you. The team are always here to help so don't hesitate to reach out ✨
The Smile Team 💝
The Support officer-Andrea was fast and responded well to my queries. Liked the efficiency! Thanks!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
The support was great
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Perfect app and great support when you have questions!!
Thanks for dropping in to leave a review! Glad you were able to get the help you needed 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
Smile io is one of the best app within apps that I've used.
There service is clear and fast. I could grow my sales with this app.
Thank you so much for the kind words and for choosing Smile! 😃