Reviews (6,090)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

April 17, 2024

We've used Smile Loyalty & Rewards on our website for well over 2+ years now, and we've never regretted a single month.

Just recently, I had help from one of the support colleagues "Joana" and they were so fabulous! They not only helped with our issue, they went above and beyond, and left us very pleased with Smile's services.

So long as Smile keeps offering this outstanding service, they have a dedicated customer in us!

Thank you!

Fabulous Planning
United Kingdom
Almost 5 years using the app
Smile.io replied April 21, 2024

Thanks for leaving a review! We agree that Joana is indeed fabulous 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

May 29, 2024

Smile io is one of the best app within apps that I've used.
There service is clear and fast. I could grow my sales with this app.

LINE FRIENDS SQUARE
South Korea
Over 3 years using the app
Smile.io replied May 30, 2024

Thank you so much for the kind words and for choosing Smile! 😃

April 27, 2024

I have had a few questions along the way with this platform and every time the customer service is spot on. Quick replies and the team go over and above to help you get the issue finalised, not closing the query until you say you are completely satisfied. Thanks so much

GF Oats Australia
Australia
Almost 2 years using the app
Smile.io replied May 10, 2024

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

April 15, 2024

Have had Smile.io installed on our shop for a few years now without complaints. Always great customer service -- Thanks Lynn!

Wildebeest
United States
Over 5 years using the app
Smile.io replied April 18, 2024

Thank you for your lovely review. We are happy that Lynn was able to make you Smile :)

June 11, 2024

Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!

myPanier
United States
Over 4 years using the app
Smile.io replied June 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

April 26, 2024

Smile has been a great asset to our business. I reached out to them late the other night, and Lynn was able to respond quickly and resolve my issue fast. Great job, thank you!

Love Olive Co
United States
Almost 4 years using the app
Smile.io replied May 10, 2024

Thanks so much for leaving a review! So glad to hear that Lynn was quick and you found her to be amazing. We love to hear that 🥰

Yours in Loyalty,

✨ The Smile Support Team ✨

May 13, 2024

Great customer service. I reached out about the new plan, and she walked me through it and explained how things work.

Dominique Cosmetics
United States
Over 3 years using the app
Smile.io replied May 14, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

April 10, 2024

Amazing customer service from Joana. She and her team help me a lot for the problem that I had..

Thank you all for kind and hard work.

Kallos
Croatia
About 5 years using the app
Smile.io replied April 12, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

-Joana

June 5, 2024

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Humarian
United States
Over 5 years using the app
Smile.io replied June 7, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

March 19, 2024

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.

Wulf's Fish
United States
About 3 years using the app
Smile.io replied March 20, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨