Reviews (6,112)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

June 20, 2024

Great customer service and product for my boutique! Highly recommend.

Gold Apple Boutique
United States
Almost 4 years using the app
Smile.io replied June 22, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

May 13, 2024

We are revamping our program and everyone here has been very helpful on how to achieve the best results. I am a visual learner and they send videos that make it so easy to understand.Thank you!

Preppy Pineapple Boutique
United States
About 6 years using the app
Smile.io replied May 15, 2024

We are so glad to hear the videos helped! We look forward to watching your program thrive :)

May 29, 2024

Excellent app, have been using it for years and they always look after us well.

Superfoods Australia
Australia
Over 4 years using the app
Smile.io replied May 31, 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

June 12, 2024

Hello, we are using the Smile rewards app as Shopify's main reward app.
We used the free plan, but happily, we have grown to the point where we can now use Smile's paid plan.
In the meantime, I had some difficulties, and when I contacted the CS center here, they handled the matter very quickly and kindly.
When using an app, the price and features when you first open it is important, but I think what is most important is how professionally they provide help when difficulties arise. Lynn P. who handled it for me. She was professional and so lovely. Once again, I would like to express my gratitude. Thank you!

MSTOREBUY
United States
Over 3 years using the app
Smile.io replied June 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 7, 2024

thorough and quick! shelby was great!

Skin & Soul
United States
Almost 4 years using the app
Smile.io replied June 10, 2024

Thank you for your review. We are happy to hear Shelby was great (we think she's pretty great too!) We will be here if you have any other questions :)

Edited June 8, 2024

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
Canada
About 4 years using the app
Smile.io replied May 31, 2024

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah

June 18, 2024

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.

SportStop.com
United States
Over 3 years using the app
Smile.io replied June 22, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

June 17, 2024

Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.

Pitter Patter
United States
About 3 years using the app
Smile.io replied June 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

May 30, 2024

This app has been great! Had a small issue with the widget not showing on our site due to some other app code blocking it and Cole was able to fix the issue quickly!

The Red Wagon
United States
Over 3 years using the app
Smile.io replied June 1, 2024

Thank you for taking the time to leave a review! I'm glad we could help!

June 6, 2024

The support was great

TENGA STORE USA
United States
Over 3 years using the app
Smile.io replied June 8, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂