Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

December 7, 2024

I was working with Joana Jacome on trying to redeposit rewards for my customers and she was very responsive to show me how to do it. And problem solved!!

Love this company to reward loyalty to my customers!

Antler Guyz
Canada
Almost 4 years using the app
Smile.io replied December 9, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

November 17, 2024

Hannah did a great job at supporting our technical questions so that we are able to get the best use out of the Smile Loyalty program to reward our customers and increase sales.

BAIE Wines
Australia
Over 4 years using the app
Smile.io replied November 20, 2024

Thank you for taking the time to leave us a 5-star review! 🤩 We look forward to watching your loyalty program thrive!

Edited December 18, 2024

Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.

Sugar Chic Boutique
United States
About 1 year using the app
Smile.io replied November 29, 2024

Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!

November 21, 2024

I've used the app for a while now and have been please with the functionality and ease of use. Customer support is great as well. Highly recommend!

The Stackhouse Printery
United States
Over 1 year using the app
Smile.io replied November 23, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 19, 2024

The app is generally very easy to use with a decent UX, although Smile's customer service is incredible. Lynn has been very helpful and super responsive, assisting us with any errors that we've come across or questions we've had.

Daybird
United States
About 2 years using the app
Smile.io replied December 22, 2024

hank you so much for taking the time to leave this review! We really appreciate it 💖

November 18, 2024

Lynn provided absolutely stellar customer service! She went above and beyond to address my issue with care and efficiency. Lynn didn’t just solve the problem—she took the time to analyze it thoroughly, clearly explained what should have been done, and then fixed it without requiring any back-and-forth or extra explanations.

Her professionalism and dedication turned a potentially frustrating experience into a smooth and stress-free resolution. This is what I call GREAT customer service! Thank you, Lynn, for your outstanding support.

Oyin Handmade
United States
6 months using the app
Smile.io replied November 20, 2024

Thanks for leaving a review! We agree that Lynn (!!!) is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 6, 2024

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.

Avital's Apiaries
United States
About 3 years using the app
Smile.io replied December 8, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

November 7, 2024

The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.

Mystic Perfume
United States
Over 2 years using the app
December 15, 2024

several agents replied to my questions quickly very friendly and helpful even for a basic plan user...

Vshine Silk and Shine
United Kingdom
About 1 year using the app
Smile.io replied December 17, 2024

Thank you for taking the time to review Smile! We really appreciate it 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!


Smile Team ✨

November 25, 2024

Great app! Been using for several months now! For sure it has boost our sales! A must app to retain customers!

MIKSTOREPH LLC
United States
About 1 year using the app
Smile.io replied November 26, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨