Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,637)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

December 7, 2024

I was working with Joana Jacome on trying to redeposit rewards for my customers and she was very responsive to show me how to do it. And problem solved!!

Love this company to reward loyalty to my customers!

Antler Guyz
Canada
Almost 4 years using the app
Smile.io replied December 9, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

Edited November 28, 2024

We just finished setting up and launching a Smile rewards program! The Smile team has been super helpful and quick to respond with any questions we have had. The program was very straight forward and there are so many resources that Smile offers to help you along the way. Happy to report that it's been a huge success with our clients!

Basis Clinic
Canada
7 months using the app
Smile.io replied November 16, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

Edited December 18, 2024

Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.

Sugar Chic Boutique
United States
About 1 year using the app
Smile.io replied November 29, 2024

Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!

December 19, 2024

The app is generally very easy to use with a decent UX, although Smile's customer service is incredible. Lynn has been very helpful and super responsive, assisting us with any errors that we've come across or questions we've had.

Daybird
United States
About 2 years using the app
Smile.io replied December 22, 2024

hank you so much for taking the time to leave this review! We really appreciate it 💖

November 17, 2024

Hannah did a great job at supporting our technical questions so that we are able to get the best use out of the Smile Loyalty program to reward our customers and increase sales.

BAIE Wines
Australia
Over 4 years using the app
Smile.io replied November 20, 2024

Thank you for taking the time to leave us a 5-star review! 🤩 We look forward to watching your loyalty program thrive!

November 21, 2024

I've used the app for a while now and have been please with the functionality and ease of use. Customer support is great as well. Highly recommend!

The Stackhouse Printery
United States
Over 1 year using the app
Smile.io replied November 23, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

November 7, 2024

The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.

Mystic Perfume
United States
Over 2 years using the app
November 27, 2024

Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.

BAZAAR BOUTIQUE
New Zealand
Over 5 years using the app
Smile.io replied November 29, 2024

Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!

October 28, 2024

I really appreciate the support that addresses customer issues right away. I highly recommend this website for anyone who needs points and referrals.

Flying Tomato
United States
Over 2 years using the app
Smile.io replied October 30, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

December 6, 2024

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.

Avital's Apiaries
United States
About 3 years using the app
Smile.io replied December 8, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨