Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless Shopify integration, and effective loyalty features like point collection and redemption. Many have seen increased sales and are satisfied with its performance. The customer service is noted for its quick response and personalized approach. While the pricing is deemed fair, some merchants wish for more features at lower cost tiers.

January 22, 2024

Lynn is great! The app is amazing! Has really helped my business continue to grow.

Kiss of Silk
United States
10 months using the app
Smile.io replied January 25, 2024

Thanks for leaving us a review! So happy to hear that Lynn was able to help you and that Smile has helped your business grow. This is what we're here for :)

Yours in Loyalty,

✨ The Smile Support Team ✨

December 20, 2023

Been using Smile for years and never had an issue. The reward program works faultlessly, their pricing could be a little friendlier though as they hold back features unless you want to pay a lot more. 9/10

Stretch It Body Jewellery
United Kingdom
Over 6 years using the app
Smile.io replied January 6, 2024

Thanks for taking the time to leave a review - it helps us make Smile better!

April 17, 2024

Top service from Joana :)

Secend.ch
Switzerland
Over 1 year using the app
Smile.io replied April 18, 2024

Thank you for your lovely review. We are so glad Joana was able to assist you!

March 20, 2024

Very helpful staffs!

doe a dear
United States
About 4 years using the app
Smile.io replied March 22, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

January 5, 2024

After using various reward apps for years I always struggled to find an easy way to set up my program and user interfaces were always confusing. Smile made it easy to set up my store within minutes and start building lifetime value for my clients.

Prime Sports Nutrition
United States
5 months using the app
Smile.io replied January 7, 2024

We are so glad to hear that setting up your program was straightforward! We are looking forward to watching your program thrive! :)

February 20, 2024

Simple et facile d'utilisation, et le service à la clientèle est très réactif.

La Victoria
New Caledonia
12 months using the app
Smile.io replied February 22, 2024

Merci beaucoup d'avoir pris le temps de laisser un avis ! Nous apprécions vraiment vos gentils mots 🙏

Votre fidélité,

✨L'équipe d'assistance Smile ✨

April 1, 2024

Shoutout to Andreandana, Brandon, Jade, and their team for their exceptional support during the process.

CROSSB
Malaysia
14 days using the app
Smile.io replied April 4, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 We think Andreandana, Brandon, Jade and the team are pretty great too :)

- Smile Team ✨

February 2, 2024

Joana sorted out my issue out in seconds. Great service.

Milex South Africa
South Africa
Over 2 years using the app
Smile.io replied February 3, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 26, 2024

Support Staff were quick and efficient resolving the query as required

The South African Spaza Shop
United Kingdom
4 months using the app
Smile.io replied April 1, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please reach out if we can help with anything else.

Cheers!

-Smile Team ✨

January 10, 2024

Brandon helped me with my questions today.
Very quick response time, answered my question simply and even gave me all the neccesary links to create a QR code to refer people to sign up whilst shopping in store.
10/10 service

Loyal Nutrition
Australia
5 months using the app
Smile.io replied January 13, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨