Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,526)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.
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David was so helpful! I asked for the data& stat info and he found it right away :)
Thanks so much for taking the time to leave this review! We are so glad that you had a great experience with David! Please don't hesitate to let us know if there is anything else we can help you with 😊
✨ The Smile Team
Great app, easy to set up for non-tech person :). Jade in support was very helpful, highly recommend.
Thank you so much for leaving a review, it was a pleasure helping you today :) -Jade <3
I think too little is offered in the free plan because it is not worth paying for the plans if it is difficult to get persons to sign up. Customization of rewards still has its limits.
will rate again at a later date
Hi there,
Thanks for sharing your feedback. I've checked your loyalty program's configuration and can see lots of opportunities where we can help you optimise, particularly around how quickly your customers can earn their first reward, and the value of their points.
Additionally, Smile can only be as successful as your store. So ensuring you have a healthy customer presence before enabling your loyalty program will is important to gain traction.
I'll reach out to you shortly with more information regarding optimisation :)
love this app, great tool for making customers stay loyal to the brand. had a small issue with my discount codes but maggie was quick to help me resolve it, i didnt even have to do anything. she just fixed it. kudos!!!
Great app for encouraging customers to engage with the store and return to shop more. I absolutely love using it at http://shop.growingupgoddess.com
Very cool app. By far the best quality when it comes to Loyalty rewards program. However I have to mark it down for not having a manual translation option available when there is only 5 default languages to choose from.
Thank you for sharing your open and honest feedback. We rolled out the translations feature relatively recently (right at the end of 2020), and so we're being careful to ensure everything is stable before considering how to grow it further.
I'm keen to learn what language support you're looking for, so I'll reach out with a follow-up message soon.
Glad to hear that that you're enjoying the core loyalty program though! 🙂
Cool app, easy to setup, good guide and works great.
Really lovely app,
very convenient and inspire me a lot!
Brilliant platform and excellent service. We're just learning the ropes as a store, setting up our referral programme, but this process has been helped along inordinately by Joana at the smile team. Cannot recommend the app enough - and if you do speak with the team at smile, and Joana pops up, you're in safe hands!!
Thank you so much for taking the time to write this review 🤩
Great app! very easy and quick to setup with Shopify, and great customer service too! I'd recommend this if you'd like to set up an efficient loyalty program.
Thank you so much for leaving us a review! We are glad to hear your wonderful feedback, we look forward to continuing to impress! 🤩
Cheers,
Joshua - Smile Team 🧙♂️