Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,526)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

Edited March 22, 2016

EDIT 03/22/2016 - 30 days being used. This app takes time to see the return on investment, but I'm determined this is going to drive conversion and build loyalty with our customers. We had a unique scenario and reached out to support and they responded within 24 hours. Really makes life easier having great customer service. Will update again!

ORIGINAL REVIEW - Smooth User Interface. Easy to use. Clear directions. Quick Support Communication. I mean what more could you possibly ask for? I looked at different options for loyalty rewards apps and settled on this one. I feel fortunate that I did because it's been great so far!

Kinsley Armelle
United States
Almost 2 years using the app
January 23, 2022

I used this app in our Online Meal Delivery service, and even the free version has lots of useful features to increase the customer engagement. Will buy the premium in a near future with increasing customer database.

Platefully
United States
Almost 2 years using the app
Smile.io replied January 24, 2022

Meal delivery is a perfect candidate for our loyalty software! 🙌 Thrilled to hear that you're seeing the same!

Please feel free to reach out if there's anything we can help with :)

Edited November 23, 2016

Been using Sweet Tooth for a while and we love it, as do our customers. ^_^

Ouroboros Herbals
United States
Almost 2 years using the app
September 21, 2017

Very easy to use with lovely in-app UI. I would recommend fixing the UX however, as some pop-ups seem to not work, like when I am trying to delete a reward, it just goes gray and I can't click on any option. Other than that, lovely app.

Paper Shoot Ph
Philippines
Almost 2 years using the app
February 21, 2024

Great App and Support!!

INNOMETICS GmbH- Naturkosmetik Rohstoffe & Know how
Austria
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited August 1, 2023

Having had the chance to use Smile.io, I've found it to be an incredibly user-friendly platform for implementing loyalty programs for small businesses. The customization options it provides are commendable, making it seamless to integrate the brand's look and feel into the rewards program.

Operating the admin dashboard is a breeze, requiring zero coding skills. It's empowering to be able to make tweaks and changes anytime, offering full manual control over the rewards program. The ability to integrate the program with other loved tools is definitely a substantial enhancement.

Smile.io stands true to its purpose by upping the ante on customer retention and conversion. By incentivizing repeat purchases, it transforms first-time customers into loyal ones.

Brimming with handy features like a points system and VIP exclusive perks, it is adept at keeping best customers engaged and rewarded.

As for Hannah, she deserves special mention. Dedicated, customer-oriented, and always ready to assist, she added a lot to my positive experience with Smile.io.

In conclusion, Smile.io aided by Hannah's unmatched support, stands as a leading go-to solution for magnifying customer loyalty and enhancing the overall customer experience. Five stars without a doubt!

dbakers Miami
United States
Almost 2 years using the app
Smile.io replied April 19, 2022

Thank you so much for taking the time to leave a review! We are so glad that you are finding Smile easy to use, and that it has helped you increase your repeat purchases. Also, we appreciate your kind words about our support. We also think that Hannah is pretty amazing!

If there is anything else we can do to help your business grow, don't hesitate to reach out :)

December 5, 2017

I think the app is really great! I have a lot of customers using it. My question to the developer is - I just saw that Shopify has revoked API access from Bulk Discounts. Isn't that what this app uses to apply the points earned by customers? I may be wrong, but I kind of thought the two went hand-in-hand.

Indiodyssey
United States
Almost 2 years using the app
May 25, 2016

Excellent product. Very happy with it so far.

Kixsports
United States
Almost 2 years using the app
February 17, 2017

This App is Fantastic, Love how simple it is to reward my customers.
Thanks so much for such a great service

Horseup
Australia
Almost 2 years using the app
March 25, 2022

Highly recommend Smile Rewards & Loyalty, especially with such great customer service. Jade is ready to help with great service and education. Thanks so much, Jade for the awesome customer support!

Jade Empress Tech™
Canada
Almost 2 years using the app
Smile.io replied March 25, 2022

Thank you so much for the review! It's so appreciated. We're so glad to hear Jade was able to help out! 💛