Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,526)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

May 30, 2018

Great Customer support! Had a glitch on how our "Sweet Rewards" button was showing on mobile and Maggie took care of it very fast! I also had questions about the plans and where to customize and was provided with the details I needed to make our program more branded.

Bakers Party Shop
United States
Almost 2 years using the app
December 19, 2018

This app is helpful in getting customers involved in brand loyalty and earning points that goes toward $ and free merch. Thank you!

Spruced Roost
United States
Almost 2 years using the app
February 21, 2024

Excellent company to work with.

SK8 Clothing
Canada
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

✨ The Smile Support Team ✨

August 28, 2018

I haven't really had a chance to fully use the app as yet but it was fairly easy to set up and when I ran into trouble I used the chat option to speak to Maggie who literally resolved the issue in two minutes.

Yoowant
United States
Almost 2 years using the app
August 3, 2023

Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves

BEYMOSS
United States
Almost 2 years using the app
Smile.io replied August 5, 2023

Thank you for the feedback! We've sent an email your way with some additional information to clarify.

April 21, 2022

really good loyalty and reward app up there. their free version have many useful features. Joshua is really helpful and gets answer all inquiry promptly and well.

Mou Gou
Singapore
Almost 2 years using the app
Smile.io replied April 21, 2022

We are so glad that you are enjoying the app and finding it useful 💛 We think Joshua is pretty great too and will let him know you appreciate his service!

July 18, 2022

Great rewards program. Many level options that work for any business! Their customer support team is fantastic as well!

Golden & Pine
United States
Almost 2 years using the app
Smile.io replied July 18, 2022

Thank you for taking the time to leave a review, we really appreciate it : )

May 30, 2017

Awesome application and very easy to navigate!

Gems Accessories
United States
Almost 2 years using the app
September 10, 2021

I just started using Smile but so far I like it. A rewards program is perfect for my business and I can't wait for my customers to get rewarded for shopping with us. This is a great addition to my store!

LLAMAWOOD
United States
Almost 2 years using the app
Smile.io replied September 13, 2021

Thank you so much for your lovely review! 💖
We're so glad to hear that you're loving our app :)

May 2, 2023

Nicole was wonderful. She got to the root of my problem within 3 messages and was very friendly. She even provided some videos for further assistance.

Butter Pecan Bakeshop
United States
Almost 2 years using the app
Smile.io replied May 2, 2023

It was so great chatting with you today. Thanks for your kind words and for taking the time to leave a review. Let us know if you ever need anything else!

-Nicole