Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,443)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

July 14, 2024

Great app, great support when you have issues!

By Lenz
Belgium
Almost 3 years using the app
Smile.io replied July 16, 2024

Thank you for your review! We are happy to hear that you're enjoying the app, reach out if you have any other questions!

June 25, 2024

Great app for SMB, solid features, easy setup and excellent support!

Cara & Co.
Canada
Over 6 years using the app
Smile.io replied June 27, 2024

Thanks so much for leaving us a 5 star review :)

Yours in Loyalty,

✨ The Smile Support Team ✨

August 5, 2024

Love this app and the customer service is wonderful! Andreandana is very helpful and informative. Highly recommend :)

Vita Pacifica
United States
About 2 months using the app
Smile.io replied August 7, 2024

We do think our customer support is pretty awesome so thank you for review and we are glad you feel the same! :)

August 4, 2024

Got way to expensive

Silki
South Africa
Over 3 years using the app
Smile.io replied August 6, 2024

We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!

Yours in Loyalty,

The Smile Support Team

June 20, 2024

Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.

Apero Label
Australia
Almost 5 years using the app
Smile.io replied June 22, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Lynn 🤩

June 11, 2024

Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!

myPanier
United States
Over 4 years using the app
Smile.io replied June 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

August 30, 2024

Always have great success with online chat. Today Lisa helped me with a workaround to a problem that I was trying to solve. Thank you Lisa.

Italian Motors USA LLC
United States
2 months using the app
Smile.io replied September 1, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

September 26, 2024

Lynn answered my question quickly and accurately, and followed up to make sure that I understood the instructions

Sunshine Alchemists & Soap Co
United States
7 days using the app
Smile.io replied September 27, 2024

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩

Lynn - Smile Team ✨

August 21, 2024

Great customer service! Quick and detailed help from a great team.

Verve Wine NYC
United States
29 days using the app
Smile.io replied August 23, 2024

We smiled reading this review! Thank you so much :)

August 2, 2024

Really helpful customer serivce!

Loxx Hair
United States
Almost 2 years using the app
Smile.io replied August 6, 2024

Thank you for the kind words! 💛