Smile Loyalty Referral Program

Smile Loyalty Referral Program

Reviews (6,695)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for boosting customer retention and engagement through its rewards and loyalty programs. They appreciate its user-friendly interface and customizable features that support diverse business needs. The support team is frequently commended for their quick, professional assistance, enhancing merchant satisfaction. Merchants note a significant increase in customer loyalty and average order values, recommending the app for its comprehensive features and exceptional support.

December 15, 2022

Love the app! It functions fantastically and the support is quick and knowledgeable. I would definitely recommend to others and use on all of my storefronts.

Twinkling Star Boutique
United States
Almost 2 years using the app
Smile.io replied December 15, 2022

Thank you so much for leaving a review! It was wonderful assisting you today :)- Jade <3

November 12, 2016

Just started using and have seen on other websites that I shop from and like it!

Augieandlola
United States
Almost 2 years using the app
January 31, 2023

Hasta ahorita todo bien, me ayudaron con una duda y ya active la app, veremos que tanto le gusta a mis clientes.

Nekko Inn
Mexico
Almost 2 years using the app
Smile.io replied January 31, 2023

¡Muchas gracias por tomarse el tiempo para dejar una evaluación! Realmente lo apreciamos :) ¡Esperamos ver cómo Smile ayuda a que su negocio crezca!

Edited December 16, 2024

Lisa was awesome! Got back to me so quick with exactly the information I was looking for.

Piper & Scoot
United States
Almost 2 years using the app
Smile.io replied June 8, 2023

Thank you for taking the time to leave your kind review. It was wonderful assisting you today and wish you much success with Smile! ❤️ - Jade & The Smile Team

November 14, 2023

I didn't want to upgrade my plan but needed to change a feature so Joana offered me a free month on the upgraded plan to help with my needs. Great customer service!

Munchie Mountain
United States
Almost 2 years using the app
Smile.io replied November 16, 2023

Hey there! Thanks so much for taking the time to leave us a review. We were so very happy to hear that Joana was able to get you set up with a trial month of a plan that fit your needs 🙂

We'll be if you need anything while playing around with the new features!

Yours in Loyalty,

✨ The Smile Support Team ✨

June 20, 2023

High quality set up. Fast and helpful support. Good resources available and smooth onboarding process.

Franz Skincare USA
United States
Almost 2 years using the app
Smile.io replied June 20, 2023

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team

March 28, 2023

Quick responses from customer service always! The answers are always helpful, clear and to the point.

Payton & Piper Boutique | A Pacific Northwest Clothing Company
United States
Almost 2 years using the app
Smile.io replied March 28, 2023

Thanks so much for taking the time to leave this review ✨

— Smile Team 💛

July 22, 2021

I've been using this app for my rewards program, it's super easy to use and they have a great support!

NewCo Beauty
United States
Almost 2 years using the app
Smile.io replied July 24, 2021

Thanks for the fantastic feedback! We're happy to hear that Petrit was able to help you with your loyalty needs 😄

May 14, 2020

We had a little snafu with a customer trying to take advantage of the referral link system and within 3 minutes of being on a chat with the Smile team we had discovered the loophole, blocked the cheating customer, and set ourselves up for success in the future.

Every person we have contacted at Smile is professional, kind, and quick! This app is easy to use and to customize. We can't wait to grow with Smile!

The Sis Kiss
United States
Almost 2 years using the app
Smile.io replied May 19, 2020

Thank you so much for your amazing review 💖 We're so glad our support team was able to help.

Take care & stay safe!

November 11, 2023

Very helpful customer service and app seems to be working well!

West Berkshire Roastery
United Kingdom
Almost 2 years using the app
Smile.io replied November 14, 2023

Thanks so much for leaving a review! It means a lot to us. We are here to help if you need anything else :)