Smile Loyalty Referral Program

Smile Loyalty Referral Program

Reviews (6,696)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for boosting customer retention and engagement through its rewards and loyalty programs. They appreciate its user-friendly interface and customizable features that support diverse business needs. The support team is frequently commended for their quick, professional assistance, enhancing merchant satisfaction. Merchants note a significant increase in customer loyalty and average order values, recommending the app for its comprehensive features and exceptional support.

April 1, 2022

So far it has been really easy to use and setup. We were paying for a really expensive program but found this has all of the same features for a fraction of the price.

Keksi Cookie Company
United States
Almost 2 years using the app
Smile.io replied April 2, 2022

Thanks for letting us know you like what you see! Pricing is important to us, we want businesses to get the most value out of the program as they can 😁

November 20, 2023

An excellent loyalty management app, customer service is prompt and proactively addresses customer issues, very good!

Kemimoto
Hong Kong SAR
Almost 2 years using the app
Smile.io replied November 22, 2023

Thanks so much for the review and for calling us "excellent". We think you're pretty excellent too 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited July 18, 2022

suitable loyalty application. cheaper. however I can't find "contact us". You should have a contact section via email or chat

Famvibe Store
Vietnam
Almost 2 years using the app
Smile.io replied July 18, 2022

Thank you for taking the time to leave a review, we really appreciate it : ) You can reach us at help@smile.io or go to our footer links and click the contact us link or you can jump into our live chat :D

April 26, 2021

Excellent app! very customer-friendly. I must say as good as the app is, the customer service is actually even better!

US Citrus
United States
Almost 2 years using the app
Smile.io replied April 26, 2021

Thank you so much for leaving us a review! I'm so glad to hear we were able to help you!

November 28, 2018

What a great app. There are so many products out there but this is by far the easiest and simplest for updating, viewing and simple metrics. I just wish there was a slightly cheaper option for small business like me.
Thanks Louise

Devine Oils
Australia
Almost 2 years using the app
December 13, 2023

Incredible customer service and support. Had an integration issue and Brandon sorted it out in no time!

Lashmer
Australia
Almost 2 years using the app
Smile.io replied December 14, 2023

Thank you for your kind words — we really appreciate it 🥰 We pride ourselves on our customer service and are delighted you got a great response!

Cheers,
- Smile Team ✨

June 21, 2022

Smile has been a relatively user-friendly and straight-forward app. More importantly, responsive customer service as that makes all the difference.

Paws Of Kow
Singapore
Almost 2 years using the app
Smile.io replied June 21, 2022

Thank you so much for your kind words! We're so happy to hear that our team was able to help out 💖

October 18, 2023

soooo good!!!!

moodytiger
Hong Kong SAR
Almost 2 years using the app
Smile.io replied October 20, 2023

Thank you so much for your review 🤩 We really appreciate your kind words!

Please don't hesitate to reach out if there is anything else we can help you with 😁

✨ The Smile Team

January 14, 2021

So easy to use and great customer service. Has all the great features for most paid apps on their free plan so really good for starting out.

ellé derm
Australia
Almost 2 years using the app
Smile.io replied January 14, 2021

Thank you so much for the five stars! We really appreciate it! 😍

October 13, 2020

I've only used it for a few hours, but I'm pleased with it so far. It was easy to set up, and it's nice that you can choose to keep it very simple with a point system as a start and then, later on, add more features.

Oridays
Kenya
Almost 2 years using the app
Smile.io replied October 19, 2020

Thank you so much for choosing our app and for leaving us this wonderful review ✨