Smile: Loyalty & Rewards

Creating a loyalty program that could easily be set up and beneficial for our customers was key. We have a large audience and wanted to make sure that integrating Smile would be a smooth transition. I had lots, I mean a TON of questions. Although I didn't have a direct contact, I consistently heard back from Larry, who was always extremely through, patient, and made sure my questions were answered. We had a few delays in launching the program and Joshua quickly jumped in to help with more questions. We launched the program with over 150,000 customers almost seamlessly, the only concerns/problems were due to user error, but were really easy to walk the customer through. I would recommend Smile.io for your rewards and loyalty program.

Can not wait to start this reward program :)

Easy to install and looks straight foward for customers!

I love Sweet Tooth! It has given our patients a way to earn loyalty points, track them, and redeem them super easily. It also offers report features and some perspectives. Any concerns I have are answered super fast and friendly from their customer service reps. Love it love it love it! :)

So far so good. 5 minute simple easy setup and install. Code looks clean and not intrusive.

I have Smile.io set up to pay out rewards in levels $5, $10 & $25 but it will only pay $5 at a time and only one per purchase. Also, lately it won't connect to my POS so I end up giving the customer a $5 discount to keep them happy. Support isn't available before I go into work and I'm a small business owner with little availability during the day. There's no email address where I can send my concerns.

UPDATED Review:
Customer support reached out after my first review and were very helpful. More customers can find the app now and we are gaining some traction. I do hope that the pricing is reduced in future or more features are added to be more competitive with other review apps. Thus, justifying the price on the low range. But it is a really nice app with an excellent interface. It would be great to get weekly emails regarding signups etc as a feature.

Has really helped improve the loyalty of our customer base and ensure they are transacting with us on a more frequent basis. The customer service is top notch also!

Customer service is very helpful. They are always available and have great tips on how to improve performance!

Very prompt replies to questions and problems. My customers really enjoy the reward program and it is very easy to manage with Smile.