Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,529)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

June 16, 2016

Great customer service. Elli made it very easy to import my active account from another platform when we migrated to Shopify. Highly recommend!

Hussystore
United States
Over 1 year using the app
Edited February 21, 2020

This has been a real boost to our tea company since we started using this last year. We have seen an increase in loyalty from our customers and we have a very good sign up and usage rate for our rewards. Make sure you set the rewards at a level that doesn't leave you out of pocket though. We spent a lot of time researching and setting a level that both we and our customers are happy with.

Rosie Lea Tea
United Kingdom
Over 1 year using the app
Smile.io replied February 21, 2020

Thanks so much for the five-star review! 😊

March 29, 2022

Both Joshua and Joana are top and have provided great service. I am still in the early stages but hope we can grow it so we can use their other paid services to get the full experience?

NAYA
United Kingdom
Over 1 year using the app
Smile.io replied March 30, 2022

Thank you so much for the review! We really appreciate it! 😄

October 28, 2022

Customers love being rewarded for their loyalty! Very easy to use and will integrate with other apps on Shopify!

Sprinkled Sweet Bakery
United States
Over 1 year using the app
Smile.io replied October 29, 2022

We are so glad that your customers are loving your loyalty program with Smile! Thanks so much for taking the time to leave this review—we really appreciate it 💖

April 9, 2021

Love it! Simple to set up and very appealing on the website. My customers love that they can get reward points and referral points.

Bohème Home + Body
United States
Over 1 year using the app
Smile.io replied April 9, 2021

Thank you so much for spreading the love with a 5-star rating! It is so appreciated! We're so glad to hear your customers are loving the rewards and referral programs! 😎

September 18, 2016

Great app. Easy to setup and use!

Boobies123
United Kingdom
Over 1 year using the app
November 12, 2016

Why did I get this sooner!!?? Thank you!!

Bark Fifth Ave
United States
Over 1 year using the app
March 25, 2016

Great Apps very usefull and really used by customers. not easy to setup at the beginning but really great in result.
looks the result:
https://www.bestdealfishing.com/

Best Deal Fishing
Canada
Over 1 year using the app
October 19, 2021

Customer service was awesome! They patiently answered all 100 questions I had and were very helpful. I am super excited about getting started with Smile. The options this app offers cover all the bases. Couldn't ask for a better rewards app!

Jonny Boy Cookies
United States
Over 1 year using the app
Smile.io replied October 20, 2021

Thanks for letting us know you were able to get the help you needed! We've let our team know that you appreciated them. We're excited you'll be using the app in your store 🚀

Edited August 2, 2018

I'm using the free version of the app. I just had a customer place an order put they didn't receive any points for the action. I adjusted their total. But why didn't they get the points?

I sent the developer a question and in less than an hour they had looked into what had happened and fixed it for me.

Great customer service.

Twisted Lighting
United States
Over 1 year using the app