Reviews (6,090)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

April 9, 2024

I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!

Dottie Beth Designs
United States
4 days using the app
Smile.io replied April 12, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖

If you need any help, please do not hesitate to reach out.

June 5, 2024

Top app, works perfectly x

Tacky And Upsetting
United Kingdom
12 months using the app
Smile.io replied June 7, 2024

Thanks so much for leaving us a 5 star review :)

Yours in Loyalty,

✨ The Smile Support Team ✨

February 14, 2024

It’s been a great help to my customers and sales. The customer service is fantastic. She answered all my questions and went well and above to help me.

Barlow and Browning
United States
10 months using the app
Smile.io replied February 15, 2024

Thanks so much for taking the time to write this review 🤩 We appreciate it so, so much 💖 We're so glad to hear you're loving Smile & look forward to seeing your business grow 🚀🌈

Let us know if there is ever anything else we can help you with 😊

Smile Team✨

May 16, 2024

quick response.

Wondermade
Australia
Over 1 year using the app
Smile.io replied May 18, 2024

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

February 2, 2024

The onboarding has been quick and easy, with plenty of communication for Brandon and the team at Smile.io.

We are using the points for donations, rather than a discount and with the teams help we have been able to adapt the program to our needs and are happy with the results so far.

Thanks,

Hugo
Happy Dog UK
www.happydoguk.com

Happy Dog UK
United Kingdom
6 months using the app
Smile.io replied February 3, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 22, 2024

I had a problem with my rewards icon covering key aspects of my shop chat feature on the mobile platform and Lynn provided me with all the info I needed to fix it. Thank you!

lyndecreekacrylic
Canada
About 1 year using the app
Smile.io replied January 25, 2024

Thanks for taking the time to leave us a review! So glad Lynn was able to help you resolve the UI conflict you were experiencing 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

March 11, 2024

SERVICE WAS GREAT EVEN THOUGH THE APP WASNT A FIT

Addicted Lifestyle
United States
3 days using the app
Smile.io replied March 14, 2024

Thank you so much for your review and sharing! <3

If you need any help, please do not hesitate to reach out.

The Smile Team ✨

January 12, 2024

We've been using Smile for about 5 years now and it's become a crucial part of our business. All the features we need from a loyalty platform, great customer service, good value and most importantly it delights our customers.

KLORIS
United Kingdom
Over 4 years using the app
Smile.io replied January 16, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 23, 2024

Fast & helpful customer service

Bubbsi
United States
Almost 3 years using the app
Smile.io replied February 27, 2024

Thanks so much for taking the time to leave a review!

Yours in Loyalty,

✨ The Smile Support Team ✨

April 1, 2024

Shoutout to Andreandana, Brandon, Jade, and their team for their exceptional support during the process.

CROSSB
Malaysia
14 days using the app
Smile.io replied April 4, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 We think Andreandana, Brandon, Jade and the team are pretty great too :)

- Smile Team ✨