Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,714)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its loyalty and rewards features that boost customer engagement and retention. They appreciate its user-friendly interface, customizable loyalty programs, tiered rewards, and referral systems. The integration with Shopify is seamless, ensuring easy management. Its performance is reliable, and customer support is noted for being responsive and effective in providing assistance and resolving issues quickly.
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We’re extremely satisfied with this rewards app. It’s user-friendly, and the support team is responsive and incredibly helpful. The entire experience has been seamless.
Thank you so much for the 5-star rating 💖
If you need any help, please do not hesitate to reach out.
Smile Team ✨
This app is an easy to use way to drive further sales. The customer assistance is amazing!
We smiled reading this review! Thank you so much :)
Great customer service with prompt response! App has been easy to use so far!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
System works great and the customer service/support is second to none. Always coming out with new features. Couldn't be happier.
Excellent support
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Would recommend
Thank you for taking the time to leave a review :)
Great app with a good range of options to reward customers for their loyalty. Super helpful customer support, Joana spent time working through different options that might work for me both now and in the future for the type of rewards I would like to offer.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Joana 🤩
Very good app so far! It allows me to do what I need and Jade has been very helpful helping me out with some questions I had :)
Thank you for taking the time to leave a review!
Unacceptable Customer Service and Unfair Subscription Policy
I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service.
What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing ...
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if ...