Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,645)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

September 11, 2024

Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better

LCB REWARDS
United States
3 months using the app
Smile.io replied September 13, 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)

August 13, 2024

Today I received great service from Joana. She was very quick with her response time, friendly and very helpfull. We managed to fix the problem and was happy with the service. Thank you Joana

Nutrifoodz
Netherlands
Almost 5 years using the app
Smile.io replied August 15, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

August 15, 2024

I run the Smile app on both my boutique and nail stores. It's a great loyalty program to have to build a solid returning customer base! Andreandana and Brandon were super helpful when I had to pause my one store for a while and relaunch the Smile app.

Apple Girl Boutique
United States
About 2 years using the app
Smile.io replied August 17, 2024

Thank you for your review! We are so glad Andreandana and Brandon were able to help you 💛💛💛

September 19, 2024

Very happy with the support! They go above and beyond and are very responsive.

Capitalkidz
United States
Over 5 years using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

Edited December 29, 2024

Great team to work with, honest and clear

AletaCollagen
United States
5 days using the app
Smile.io replied January 4, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

August 26, 2024

Great app and fantastic support. We have been running our rewards programme for around a month now and have already seen good results. Highly recommend.

Bluebellgray
United Kingdom
5 months using the app
Smile.io replied August 28, 2024

Thank you so much for taking the time to leave a review! We really appreciate it 💖

The Smile Team ✨

December 16, 2024

Shelby was fantastic!!

Williams Knife
United States
Over 3 years using the app
Smile.io replied December 17, 2024

Thanks for leaving a review! We agree that Shelby is indeed fantastic 💖

Don't hesitate to reach out if you have any further questions 😊

Smile Team ✨

October 23, 2024

Very helpful support

Fresh Chameleon
United Kingdom
9 months using the app
Smile.io replied October 24, 2024

Thank you for taking the time to rate us 5-stars! 🤩

Don't hesitate to reach out if you have any questions.

Shelby - Smile Team ✨

September 2, 2024

Amazing customer service! The staff was very knowledgeable and helpful. They immediately answered my questions and concerns when I needed them. The program itself is beneficial in maintaining consumers!

Bellbees
Canada
Over 1 year using the app
Smile.io replied September 4, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

September 4, 2024

Great to work with, thank you

Easy To Grow Bulbs
United States
Almost 7 years using the app
Smile.io replied September 5, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨