Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,698)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for boosting customer retention and engagement through its rewards and loyalty programs. They appreciate its user-friendly interface and customizable features that support diverse business needs. The support team is frequently commended for their quick, professional assistance, enhancing merchant satisfaction. Merchants note a significant increase in customer loyalty and average order values, recommending the app for its comprehensive features and exceptional support.

October 19, 2021

Customer service was awesome! They patiently answered all 100 questions I had and were very helpful. I am super excited about getting started with Smile. The options this app offers cover all the bases. Couldn't ask for a better rewards app!

Jonny Boy Cookies
United States
Over 1 year using the app
Smile.io replied October 20, 2021

Thanks for letting us know you were able to get the help you needed! We've let our team know that you appreciated them. We're excited you'll be using the app in your store 🚀

Edited August 2, 2018

I'm using the free version of the app. I just had a customer place an order put they didn't receive any points for the action. I adjusted their total. But why didn't they get the points?

I sent the developer a question and in less than an hour they had looked into what had happened and fixed it for me.

Great customer service.

Twisted Lighting
United States
Over 1 year using the app
September 2, 2017

Extremely easy to use and set up. I had it out on LIVE on our site within 5 minutes. For a live look checkout our site, www.theliftbx.com. I couldn't be happier and will recommend to everyone looking for a loyalty program.

The Lift Box
United States
Over 1 year using the app
Edited April 10, 2019

The smile rewards app has helped create greater loyalty between me and my customers. Their customer has been nothing short of engaging and helpful. You can really see how their customer support cares for it's clients. I feel as if that is rare nowadays.

Keep up the great work Smile!

Special shoutout to Sam and Maggie for being extra nice and helpful!

Warrior Pins
United States
Over 1 year using the app
January 27, 2021

This is a great app that has a ton of functionality even on the free plan. It has differentiated us from our competitors.

Changing Seasons Shoppe
United States
Over 1 year using the app
Smile.io replied January 27, 2021

Thanks so much for the review 🌟So happy to hear you're getting great functionality out of our free plan, as well as an edge on your competitors!

Edited September 20, 2016

Sweet Tooth has been a great program for my Northwest Beard Supply customers. 21 people have found it's value, and looks like they're liking what they see. So are we!

Northwest Beard Supply
United States
Over 1 year using the app
September 29, 2020

the installation process was super simple and the rewards look great! They walk you through how to set up everything and already have default emails set up which is super helpful.

Surefire cases
United States
Over 1 year using the app
Smile.io replied September 29, 2020

Thank you so much for your lovely review! We're so glad to hear that the onboarding/setup process was simple :)

March 24, 2022

The best rewards app I have found for Shopify and the customer support is great. Highly recommended.

Bibber & Bell Wine and Spirits
United States
Over 1 year using the app
Smile.io replied March 25, 2022

Awe, thank you so much for that 😭 We're flattered! So glad that we were able to help you 💖

July 8, 2021

Fantastic app, easy to use for both developer and end user. The customer support, even on the free plan, is amazing.

Shamrock Shirts
Australia
Over 1 year using the app
Smile.io replied July 9, 2021

Hello Natalie! 😀Thanks for taking the time and effort to leave a review. We work really hard to deliver the best service possible to all 💕 our merchants!

April 1, 2023

OMG! Incredible service and the application is great, one of those applications that really works excellently with its free plan for businesses that are just starting! I hope to grow and get the next plan. Thanks for having it built.

Junio 12
United States
Over 1 year using the app
Smile.io replied April 1, 2023

WOW! Thanks so much for this incredible review 🙌 We are extremely pleased to see all the ways Smile supports your business and we are so excited to see your store continue to grow with Smile! ✨