Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,681)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

June 17, 2015

Great app and it works like a charm! Would definitely recommend!

Velean Passion
United States
Over 1 year using the app
December 10, 2020

AMAZING APP! IT IS VERY EASY TO USE AND SET UP. I'M GLAD I FOUND THIS APP. I TOTALLY RECOMMEND THIS.

Rock that trend
United Kingdom
Over 1 year using the app
Smile.io replied December 10, 2020

Thank you so much for the five-star rating! We're so glad you found Smile too! 😄

March 31, 2021

I have now been with Smile for 2 years and it has been amazing! Worth every penny. We have have consistently grown our membership and it has proven to be the best retention tool we have ever used. The customer service has been super helpful and friendly. A must have for anyone serious about customer service and retention.

DanceWear Corner
United States
Over 1 year using the app
Smile.io replied April 1, 2021

Thanks so much for the glowing review! 🌟 We're always excited to help you reach your goals!

August 19, 2022

Amazing support and service even if I currently have the free plan. I definitely recommand this app for loyalty and rewards program.

LICA Wear
Canada
Over 1 year using the app
Smile.io replied August 20, 2022

Hey! Thank you for the great review. We’re so happy that you are loving it 🤩 Come back and chat with us soon. Cheers! 🥂

September 22, 2021

Great integrations and super easy to use as well! Already had incredible support with setting things up as well!

MOM STORE NZ
New Zealand
Over 1 year using the app
Smile.io replied September 23, 2021

Thanks for the awesome review! 😊We'll let our customer support team know that you had a good experience. We're all in this together, trying to making something awesome happen ✨

Edited August 1, 2023

I love the app, it's just the entry level price is too expensive for small businesses. They need to drop the starter price. I would have moved from Free to Starter over a year ago if they had a promotion or something. Currently keeping an eye out for cheaper paid options or seeing if they address the price issue.

EDIT: Smile have addressed my issues. I am very happy with the dedication they showed in coming up with a great solution for my business.

Card Masters
New Zealand
Over 1 year using the app
Smile.io replied July 26, 2023

Thank you so much for taking the time to leave us feedback. We are always looking for ways to improve and glad we could provide a solution. We have sent an email with additional information to see if we can help further.

Best,
Karen

May 14, 2016

Great app! Easy to use and setup is fast. Highly recommend!!

Dolly Lana
United States
Over 1 year using the app
July 26, 2022

The Smile.io team was super patient and willing to help every step of the way. Great customer service!

LoveSeen
United States
Over 1 year using the app
Smile.io replied July 26, 2022

Thanks so much for taking the time to leave a review! I am so glad that we were able to help you set up your program. Don't hesitate to reach out if you ever need anything else 💛 Nicole

Edited January 9, 2024

Very friendly and helpful. Online chat is always nice and quick. It's refreshing to actually have assistance and support :)

My PVC
Australia
Over 1 year using the app
Smile.io replied March 10, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

March 25, 2016

The process to instal and start running couldn't have been easier! I love it

My Royal Clsoset
United States
Over 1 year using the app