Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,656)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.
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Very helpful support
Thank you for taking the time to rate us 5-stars! 🤩
Don't hesitate to reach out if you have any questions.
Shelby - Smile Team ✨
resolved the query quickly and with clear instructions . the team are super helpful!
Thank you so much for leaving us a review! It means the world to us 😊
Lynn - Smile Team✨
Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better
Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)
Very happy with the support! They go above and beyond and are very responsive.
Thank you so much for taking the time to leave this review!
We really appreciate it 💖
Don't hesitate to reach out if you have any questions,
Smile Team ✨
I run the Smile app on both my boutique and nail stores. It's a great loyalty program to have to build a solid returning customer base! Andreandana and Brandon were super helpful when I had to pause my one store for a while and relaunch the Smile app.
Thank you for your review! We are so glad Andreandana and Brandon were able to help you 💛💛💛
I had a very helpful customer support chat with Lisa today and she got me all straightened out with some start up questions that I had.
Thanks for leaving a review! We agree that Lisa is indeed excellent 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Lynn was incredibly helpful and very friendly. So much appreciated!
Thanks for leaving a review! We agree that Lynn is indeed awesome 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
UPDATE 01/02/2025: Definitely a must to have! Upgraded our 4 stars review to 5.
Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
Shelby chatted with me for over an hour answering all my questions about the referral program - so helpful, patient, and fast.
Thank you so much!
Great app and fantastic support. We have been running our rewards programme for around a month now and have already seen good results. Highly recommend.
Thank you so much for taking the time to leave a review! We really appreciate it 💖
The Smile Team ✨