Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,690)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for boosting customer retention and engagement through its rewards and loyalty programs. They appreciate its user-friendly interface and customizable features that support diverse business needs. The support team is frequently commended for their quick, professional assistance, enhancing merchant satisfaction. Merchants note a significant increase in customer loyalty and average order values, recommending the app for its comprehensive features and exceptional support.

January 17, 2022

Extremely happy with this app. Integration was a breeze, their support is amazing. I have used the chat feature for a couple of questions, and within a minute I get someone online to assist me. I also integrated it with my newsletter and customer communication system and that was perfect too. I totally recommend this app!

GlowGirl boutique
United States
About 2 years using the app
Smile.io replied January 17, 2022

Thanks so much for the glowing review! We're glad to hear that you're enjoying the convenience of our Live Chat team and that Smile has integrated so well into your GlowGirl's tech stack 💖

September 27, 2016

Five Star Rank From Us At Jazart.com
Easy to set up and then it's live.
Awesome!

Jazart Com
United States
About 2 years using the app
November 11, 2021

This app is clean, easy to use, with tons of customizations. But the best part is the customer service. I typically enter a help chat looking for a workaround for app limitations, only to be left disappointed by general info responses. NOT AT SMILE. These are expert humans who get on board with your goals and propose the best solution. They think outside the box. Shoutout to Petrit who is hilarious and genius. Give that guy a raise ;)

Watson
Canada
About 2 years using the app
Smile.io replied November 11, 2021

We think Petrit is a genius too 🤩, thanks for letting us know! 🙌 We've let him know that you appreciated his help. We're excited that we'll be working with you to make this app a success in your store 🎉

January 18, 2023

I have been very happy with the rewards app, and the customer service is very good too.
My customers give me good feedback about it and they enjoy spending their rewards and have started to use the referral scheme too.

Forget Me Not Oils EU
Spain
About 2 years using the app
Smile.io replied January 18, 2023

Hi! Thank you so much for taking the time to write us a review. We really appreciate it. 🤩 We are delighted your customers are giving you good feedback. Please reach out if there is anything we can do to help.

April 25, 2017

I LOVE this app! It's such a great way to get customer retention and what I like best is that you can try it to see if it works before having to commit to a monthly fee. It's working so well that I have no doubt we will be upgrading soon enough! Abby from Customer Service was extremely helpful to me when I needed assistance :-) Highly recommend if you want to implement a customer loyalty program!

Fasten Swim
United States
About 2 years using the app
November 3, 2022

Excellent application to increase your sales. Winning is always a good start for people and to feel the love we have to offer them.

GlamourOMG
United States
About 2 years using the app
Smile.io replied November 3, 2022

Thanks so much for taking the time out to leave us a review! We are super happy to hear that Smile has helped in increasing sales ⭐️

August 20, 2016

This is an easy set up & I love that it integrates with my in store POS. So I can offer rewards online & in store. I love that I will no longer have to worry about punch cards.

The Pearl Antler
United States
About 2 years using the app
September 1, 2017

This program is easy to implement. I love the various price options, I think it is fair program that allows small guys like me to grow into the better plans.

The Disc Ount Store
United States
About 2 years using the app
June 29, 2022

This app is amazing and my customers love it! I love it too! It helps keep customers buying from my website so they can earn rewards as opposed to buying from 3rd party sites that charge me commission and fees. Very nice incentive to keep them coming back!

Scrub Cap Hats
United States
About 2 years using the app
Smile.io replied June 29, 2022

Thank you so much for your detailed review! 🤩 We love hearing Smile is helping you build loyalty with your customers and helping you margins at the same time, this is absolutely what we aim for! 💪

Cheers,
Joshua - Smile Team 🧙‍♂️

August 29, 2016

So far, its been easy to work with. Simple setup and my questions are answered on their FAQ

Duncan Boyd Jewelers
United States
About 2 years using the app