Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,471)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

June 25, 2024

Great app for SMB, solid features, easy setup and excellent support!

Cara & Co.
Canada
Over 6 years using the app
Smile.io replied June 27, 2024

Thanks so much for leaving us a 5 star review :)

Yours in Loyalty,

✨ The Smile Support Team ✨

August 22, 2024

The customer service is outstanding! Quick response and talked me through any questions I had as I was setting this up. so good

her PUBLIC Boutique
Canada
3 days using the app
Smile.io replied August 23, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

July 29, 2024

Smile for smiles! Easy to use and a great addition to our website.

The802Gypsy
United States
7 months using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 11, 2024

Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!

myPanier
United States
Over 4 years using the app
Smile.io replied June 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

September 26, 2024

Lynn from customer support is very helpful and quick to react.

APTYCA
Italy
7 days using the app
Smile.io replied September 27, 2024

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩

Lynn - Smile Team ✨

August 15, 2024

The app is relatively easy to navigate and the chat support was very helpful.

Jesse's Teahouse
United States
About 1 year using the app
Smile.io replied August 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was anything else we could help with.

Yours in Loyalty,

✨ The Smile Support Team ✨

June 20, 2024

Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.

Apero Label
Australia
Almost 5 years using the app
Smile.io replied June 22, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Lynn 🤩

July 18, 2024

Customer service always there to help . CS is very knowledgeable and actually help . Smile has been easy to setup and We are excited at introducing the program to our customers.

PIBU - טיפוח קוריאני בישראל
Israel
6 days using the app
Smile.io replied July 23, 2024

Thanks so much for taking the time to leave a review!

Joana - Smile Team ✨

October 3, 2024

Hannah answered my questions in a timely manner and followed up to ensure I received her email when I didn't reply promptly. Her diligence and attention to detail were much appreciated.

E & E Essentials
United States
3 days using the app
Smile.io replied October 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

August 30, 2024

Super helpful!

Muvuca Agroflorestal
Brazil
5 months using the app
Smile.io replied September 1, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨