Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,449)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

June 12, 2024

Brandon was incredibly helpful and got back to me immediately to not only answer my questions but give great tips as well!

Door County Candle Co. & Candle Bar
United States
About 1 year using the app
Smile.io replied June 13, 2024

Thank you for the review. We are so glad you found Brandon to be helpful (we think she's great too!) We are looking forward to watching your program grow!

July 3, 2024

Lisa is amazing she help me with everything and more.

XIA LUXE
United States
9 months using the app
Smile.io replied July 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 7, 2024

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

Wildflowers
United States
About 6 years using the app
Smile.io replied June 10, 2024

Thank you for your review, we are so glad Lisa was friendly and helpful :)

June 20, 2024

Great customer service and product for my boutique! Highly recommend.

Gold Apple Boutique
United States
Almost 4 years using the app
Smile.io replied June 22, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 6, 2024

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.

shopatlasgrey
United States
Over 1 year using the app
Smile.io replied June 7, 2024

Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.

July 8, 2024

Good customer service and dev support.

Nurserylive
India
Over 3 years using the app
Smile.io replied July 23, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

June 25, 2024

Customer service is so helpful in setup and troubleshooting. We just launched, but very excited to see how this helps grow our business.

Resort to Style
United States
26 days using the app
Smile.io replied June 26, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa & Shelby - Smile Team✨

August 29, 2024

Best customer support ..Quick responses and solves issues

little jungle
India
16 days using the app
Smile.io replied August 31, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

June 17, 2024

good customer service from the support team and easy to use interface & integration

LightWater Skin
United States
Over 2 years using the app
Smile.io replied June 22, 2024

We are so glad to hear our customer support was helpful. Thank you for your review :)

September 5, 2024

Good experience! Ezra is so professional to solve my problem!

Sicotas
China
2 days using the app
Smile.io replied September 7, 2024

Thanks for taking the time to leave us a review! 💛