Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,619)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

July 31, 2024

I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution.
Thank you very much!!

(I still think there should be another tier between the $49.99/mo and $200/mo option)

Jgrondz Dot Art
United States
7 months using the app
Smile.io replied August 2, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

July 31, 2024

The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.

Nu Creative Co
United States
Over 2 years using the app
Smile.io replied August 2, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

September 25, 2024

App does not support post-purchase upsell points, they do not count towards the total automatically and need to be added manually to every order, what a joke!!

Also, the app does not retroactively add points for previous orders a person made before you installed the app.

Taima
United States
3 days using the app
Smile.io replied October 23, 2024

Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.

November 7, 2024

easy to set up, great free pla

Flash Sale Honduras
Honduras
5 days using the app
Smile.io replied November 9, 2024

We smiled reading this review! Thank you so much :)

November 5, 2024

Amazing customer support!

Casa Del Sol Boutique
United States
About 1 month using the app
Smile.io replied November 8, 2024

We smiled reading this review! Thank you so much :)))

September 2, 2024

Lynn has a superb work today. Thanks so much to her and Smile's team.

HEGIRA
Malaysia
Almost 4 years using the app
Smile.io replied September 4, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

December 4, 2024

I had a very helpful customer support chat with Lisa today and she got me all straightened out with some start up questions that I had.

Midnight Pacific Studio
United States
About 3 hours using the app
Smile.io replied December 6, 2024

Thanks for leaving a review! We agree that Lisa is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 12, 2024

Lynn was incredibly helpful and very friendly. So much appreciated!

Seilich
United Kingdom
8 days using the app
Smile.io replied December 14, 2024

Thanks for leaving a review! We agree that Lynn is indeed awesome 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

September 8, 2024

prompt response and exact info I was after

thank you

Poker Tragic
Australia
About 1 month using the app
Smile.io replied September 10, 2024

Thank you so much for taking the time to leave this review 💖
It was a pleasure assisting you!

Karen - Smile Team✨

August 27, 2024

Le service à la clientèle est excellent. J’adore cette application facile à utiliser, je ne suis pas une experte mais j’ai réussi facilement

Ongles Elaine Lemay
Canada
Over 1 year using the app
Smile.io replied August 29, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨