Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,471)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

June 25, 2024

The support is excellent. I spoke with Lynn and she was extremely helpful. Overall very good app for customer loyalty which will drive more sales on Shopify stores.

Marathon Threads Canada
Canada
About 1 month using the app
Smile.io replied June 27, 2024

Thank you for your review! We are so glad Lynn was able to help you :)

July 30, 2024

Easy to setup and customer service was helpful

Apex Sim Racing
United States
30 days using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review 💖 I'm so glad you're finding Smile easy to set up — can't wait to watch your loyalty program grow 🤩

Lisa - Smile Team✨

August 1, 2024

it seems like a good app but I just lose a lot of time and Couldn't make it work. it is not showing in my website and I couldn't understand how clients will see their point or redeem them. I also try to reach through the chat but nobody answered. I was willing to pay after all that trouble with the free version.

The BookClub Boutique
Canada
1 day using the app
Smile.io replied August 3, 2024

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!

Edited July 27, 2024

the customer service very helpful and fast
especially Lynn , she is the best

to brew
Kuwait
Almost 2 years using the app
Smile.io replied June 27, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

August 29, 2024

Best customer support ..Quick responses and solves issues

little jungle
India
16 days using the app
Smile.io replied August 31, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

October 31, 2024

The customer service is top notch.

PUNCHY'S
United States
3 months using the app
Smile.io replied November 1, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

June 5, 2024

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Humarian
United States
Over 5 years using the app
Smile.io replied June 7, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

September 5, 2024

Good experience! Ezra is so professional to solve my problem!

Sicotas
China
2 days using the app
Smile.io replied September 7, 2024

Thanks for taking the time to leave us a review! 💛

June 21, 2024

Smile has been great for our business! Great customer service too.

DERMALA
United States
Over 2 years using the app
Smile.io replied June 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

July 3, 2024

Lisa is amazing she help me with everything and more.

XIA LUXE
United States
9 months using the app
Smile.io replied July 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨