Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,620)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

September 26, 2024

fantastic service by the team. thank you, Lynn and Ezra!

Greenwood Fish Market
Singapore
About 1 month using the app
Smile.io replied September 27, 2024

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩

Lynn - Smile Team ✨

October 30, 2024

I'm enjoying the app, and Shelby, from the customer service was very friendly and efficient.

Be Breeze
Canada
2 days using the app
Smile.io replied November 1, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Shelby 🤩

- Smile Team ✨

July 23, 2024

I couldn't figure out why my customers haven't been able to redeem their points with Smile and she was able to explain it to me.

Accessory Fix LLC
United States
Almost 4 years using the app
Smile.io replied July 25, 2024

Thank you for your review! We are so glad that you had your questions answers clearly :)

August 8, 2024

I had an issue with the invoicing and Lynn provided me a fast and accurate solution. Great customer service!

Le Papier Fou
Spain
9 months using the app
Smile.io replied August 9, 2024

Thanks for your review! We are happy to hear Lynn was able to provide great service :)

August 13, 2024

Very nice! Thank you very much.

Eightvape
United States
Almost 8 years using the app
Smile.io replied August 15, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

August 29, 2024

Great app! We have the free version and we are so impressed with everything offered for free! So much customization and the app works flawlessly… I needed customer support and got an email back within minutes and a follow up email when I didn’t respond. Nothing is better than good customer service!

Long Live Sasha
United States
1 day using the app
Smile.io replied August 30, 2024

Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io 💖

Shelby - Smile Team ✨

August 21, 2024

Great app and excellent customer service!

Ingrid Press
United States
Almost 3 years using the app
Smile.io replied August 23, 2024

Thanks for taking the time to leave us a review! 💛

October 18, 2024

Awesome app and customer service is very quick and polite

Night Vision Universe
United States
3 days using the app
Smile.io replied October 22, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

Don't hesitate to reach out if you have further questions.

Smile Team ✨

July 10, 2024

I thought I had lost my customer's data with all their points but Cole was able to help me recover them quickly! I'm glad I chose Smile over other rewards apps. It's easy to manage and simple to use from the customer's perspective as well.

Cheerly Decor
United States
Over 2 years using the app
Smile.io replied July 12, 2024

Thank you for your lovely review! We are happy to hear you find the app easy to use from both business and customer perspective.

October 31, 2024

The customer service is top notch.

PUNCHY'S
United States
3 months using the app
Smile.io replied November 1, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨