Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,472)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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Lisa provided fantastic service, helping me add the Smile app to my updated theme. A lot of my customers enjoy using the Smile app. It is simple and easy to use.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Shelby was very helpful, app works well
We are so glad Shelby was able to assist you! Thanks for your lovely review.
Good customer service and dev support.
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Brandon was incredibly helpful and got back to me immediately to not only answer my questions but give great tips as well!
Thank you for the review. We are so glad you found Brandon to be helpful (we think she's great too!) We are looking forward to watching your program grow!
Great customer service and product for my boutique! Highly recommend.
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
having the best experience with this Smile .
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
The customer service is great with this app! Lisa was a big help, and super friendly and responsive.
Thank you for your review, we are so glad Lisa was friendly and helpful :)
Customer service is so helpful in setup and troubleshooting. We just launched, but very excited to see how this helps grow our business.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa & Shelby - Smile Team✨
This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.
Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.
Lynn was ultra helpful and very quick to help with my clarifications and provide the support and solution I needed!
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩