Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,513)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

November 1, 2024

having the best experience with this Smile .

Newmailuxe
India
About 13 hours using the app
Smile.io replied November 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

July 10, 2024

Get app great support really like Smile, it makes me smile when I use it

Type One Style
United Kingdom
2 months using the app
Smile.io replied July 12, 2024

We smiled reading this review! Thank you so much :)

October 9, 2024

Lynn was ultra helpful and very quick to help with my clarifications and provide the support and solution I needed!

WICKD
Singapore
About 2 hours using the app
Smile.io replied October 12, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩

October 29, 2024

App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.

Fouilhoux
France
8 days using the app
Edited September 9, 2024

I had a customer who was having trouble redeeming a coupon using points, and I worked with Hannah, the app's support manager, to resolve the issue.
She was an amazing manager. She listened to my repeated inquiries and quickly came up with alternatives.

Thanks to her, I was able to get it resolved. I would definitely recommend this app to others.

LINE FRIENDS SQUARE
South Korea
Over 3 years using the app
Smile.io replied May 30, 2024

Thank you so much for the kind words and for choosing Smile! 😃

June 18, 2024

I have a lot of questions to ask them recently, and they answered them patiently. Very good service. Thank you

Tantaly
Hong Kong SAR
Over 4 years using the app
Smile.io replied June 22, 2024

! We really appreciate the kind words 🙏 Thanks for the review!

Yours in Loyalty,

✨ The Smile Support Team ✨

September 9, 2024

Helpful and responsive customer support

BRUNT Workwear
United States
About 1 year using the app
Smile.io replied September 11, 2024

Thank you for your review and feedback, we are really glad to hear you found our customer support helpful :)

June 25, 2024

The support is excellent. I spoke with Lynn and she was extremely helpful. Overall very good app for customer loyalty which will drive more sales on Shopify stores.

Marathon Threads Canada
Canada
About 1 month using the app
Smile.io replied June 27, 2024

Thank you for your review! We are so glad Lynn was able to help you :)

Edited July 27, 2024

the customer service very helpful and fast
especially Lynn , she is the best

to brew
Kuwait
Almost 2 years using the app
Smile.io replied June 27, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

September 4, 2024

Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.

discgolfsport
Netherlands
12 days using the app
Smile.io replied September 5, 2024

Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io 💖

Shelby - Smile Team ✨