Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

Edited June 7, 2023

SMILE.io customer service actually has solid customer service that goes above and beyond, even as they grow their company in size, they have been thoughtful about their current base considering changes to their business. I will say we have had bumps along the road but they deserve 5 stars for actually resolving issues.

Shout out to David for making things right.

Coldest
United States
8 months using the app
Smile.io replied October 16, 2022

Thanks so much for taking the time to leave a review! It means a lot to us. We are so glad that you are enjoying Smile and that our team was able to help you through onboarding. We think Andreandana is awesome too 💛

September 26, 2016

Great App! Simple to set up and look forward to the business it's going to generate.
See it in action here fashioneffectstore.com

Fashion Effects
United States
8 months using the app
November 16, 2017

Great app and great customer service. Maggie was super helpful with a recent problem and we are rocking now.

Dr Koo Skincare
United States
8 months using the app
April 12, 2016

Just downloaded but so far so good!

E4p Head Shops
United States
8 months using the app
May 14, 2018

Amazing App, lets you get to the point, adding customers and sending mail campaigns couldn't be any better

Vaperano
United Kingdom
8 months using the app
April 1, 2020

This app is the bomb! The creation of the rewards program is so simple and easy! The upgrades look like they are worth all the money that they charge. Will get there one day!

Daedream Cosmetics
United States
8 months using the app
Smile.io replied April 3, 2020

Thank you so much for your lovely review 💖 Don't hesitate to reach out if we can be of any help!

March 12, 2017

There are so many amazing things you can do with this app. Sadly, a pricy fee comes along when you want the better features, but hey, for an app that comes with a free plan, the options you get are outstanding. What I really like is how they also provide a Bulk Discounts tutorial too so you're not left in the dark.

Expression Through Movement
United States
8 months using the app
October 24, 2021

I am super-pleased with this app. It's easy to set up. The free version can be made to match your theme really well.

East Fork Soap
United States
8 months using the app
Smile.io replied October 26, 2021

Thanks for letting us know that you were able to achieve the branding you wanted with the free version! Our goal is for merchants to have enough tools to run a successful program on the free plan ✨

January 11, 2017

Great app for our online store. It motivates our potential customers and rewards and current customers. A great edition to our marketing efforts.

We Are Wildness
Canada
8 months using the app
April 25, 2017

Great program, so easy to install! We can't wait to our customer to start using it!

Luzzo Las Vegas
United States
8 months using the app