Reviews (6,120)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

April 19, 2017

Only testing the free version for now, seems to be alright. Could use a reward for visiting the website to get recurring visits.

Ira23
Malaysia
4 months using the app
October 7, 2021

I use this app to connect and help create customer loyalty, how helpful and useful this sort of app.

MealRace
New Zealand
4 months using the app
Smile.io replied October 11, 2021

Thank you so much for your review and feedback 💖

January 5, 2021

Really like this app! Only thing for me: I'm from Europe, so sadly my language isn't available. I installed the English version and I think my customers will understand.

SABEL STORE
Netherlands
4 months using the app
Smile.io replied January 6, 2021

Thank you so much for the review! So sorry to hear your language isn't available yet -- Smile is currently available in 5 languages and we plan to keep expanding our translations 🌍 I've just sent you an email to follow-up 😊

July 26, 2020

This is a great app to have! I currently have the free version and it's helping me to collect customer emails and attract more traffic! I definitely recommend using it.

Eye Zone USA
United States
4 months using the app
Smile.io replied July 29, 2020

Thanks so much for your lovely review 💖
We're glad to hear we're helping attract traffic to your site! If there's anything that we can do to improve your experience please don't hesitate to reach out (support@smile.io)

June 26, 2023

Still new to using this app but I had an issue and the customer service was helpful (although not available on the weekend, so had to wait until Monday morning)

LilyBean Gifts
Canada
4 months using the app
Smile.io replied June 27, 2023

Thank you for the review! We do apologize for any lack of service this past weekend. We do have dedicated team members for weekends; this weekend was just an exception. I've reached out to you so we can make it right and ensure you are getting the service you need!

-Mack

July 4, 2017

The Set up was Super Easy!! and will Launch Site in 24hrs.

Reflecshon Studio
United States
4 months using the app
July 12, 2021

Great app with great support. Only feature lacking is more languages and integration with the new Shopify languages API.

Finn
United Kingdom
4 months using the app
Smile.io replied July 14, 2021

Thank you so much for your review and feedback 💖

October 29, 2016

Still not in complete control of the program but it beats creating one on my own good addition to shopify.

Tucker Scents Soaps
United States
4 months using the app
July 9, 2016

I just downloaded and using the app. This looks pretty and amazed with the options.
Will come back and review after using it.

Great work and thanks from BYESurprises team !!

Bye Surprises
India
4 months using the app
November 11, 2016

So far I have the free account, this app seems pretty cool and simple to use. I guess i have to see how it really performs when the holiday season is here and over and see the true performance of the app.

Voyageboss
United States
4 months using the app