Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,657)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

October 25, 2024

Shelby was very helpful, app works well

Nuzzle
United States
About 23 hours using the app
Smile.io replied October 28, 2024

We are so glad Shelby was able to assist you! Thanks for your lovely review.

September 2, 2024

Lynn has a superb work today. Thanks so much to her and Smile's team.

HEGIRA
Malaysia
Almost 4 years using the app
Smile.io replied September 4, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

October 29, 2024

App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.

Fouilhoux
France
8 days using the app
September 26, 2024

fantastic service by the team. thank you, Lynn and Ezra!

Greenwood Fish Market
Singapore
About 1 month using the app
Smile.io replied September 27, 2024

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩

Lynn - Smile Team ✨

July 31, 2024

I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution.
Thank you very much!!

(I still think there should be another tier between the $49.99/mo and $200/mo option)

Jgrondz Dot Art
United States
7 months using the app
Smile.io replied August 2, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

August 14, 2024

I really appreciate that the app integrates so well with Klaviyo and Shop for Karma. Very cool.

Freshfield
Canada
5 months using the app
Smile.io replied August 16, 2024

Thank you so much for taking the time to leave this review and rate us 5 stars 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

July 31, 2024

The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.

Nu Creative Co
United States
Over 2 years using the app
Smile.io replied August 2, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

October 3, 2024

Hannah answered my questions in a timely manner and followed up to ensure I received her email when I didn't reply promptly. Her diligence and attention to detail were much appreciated.

E & E Essentials
United States
3 days using the app
Smile.io replied October 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

September 4, 2024

Great App and great support, thank you

Tripod Coffee
Australia
Over 1 year using the app
Smile.io replied September 6, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

November 7, 2024

Truly impeccable and helpful customer service!

MSX Distribution
Italy
4 days using the app
Smile.io replied November 9, 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨