Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,471)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

July 12, 2024

A really easy to use app, with a simple set up which looks great! Amazing support team too. Hannah was really helpful at assisting us and answered all of our questions. Really recommend!

The Inspired Stories
United Kingdom
2 days using the app
Smile.io replied July 16, 2024

Thank you for this lovely review, I really appreciate it and hope you continue to enjoy the app

- Hannah :)

July 30, 2024

The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!

La Terre
United States
About 2 hours using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

June 4, 2024

Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!

Mega-licious Cookie Co.
United States
About 3 years using the app
Smile.io replied June 5, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited September 5, 2024

Their customer service is superb and the app is very good!

Revit
Singapore
7 months using the app
Smile.io replied July 10, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

May 10, 2024

We have been using Smile for over a decade. We have used them across platforms, name changes and through rough times. Best rewards platform out there. Support is awesome and spot on. Can't say enough good things about this app.

Beadsofcambay.com
United States
Over 3 years using the app
Smile.io replied May 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

August 9, 2024

Great app, great customer service

Mococo
United Kingdom
About 2 months using the app
Smile.io replied August 10, 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

May 29, 2024

Excellent app, have been using it for years and they always look after us well.

Superfoods Australia
Australia
Over 4 years using the app
Smile.io replied May 31, 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

July 2, 2024

Customer service is excellent. Program is working great. My customers love this rewards program!

One Stop Apothecary Shop
United States
About 1 month using the app
Smile.io replied July 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

August 20, 2024

Easy to set up, looks great, and when I needed help, Lisa was on top of it and got my questions answered within 5 minutes!

Beadlock Coffee
United States
About 1 hour using the app
Smile.io replied August 21, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

July 12, 2024

Cole, Jade and the team are great to work with!

KUVRD
Canada
Almost 3 years using the app
Smile.io replied July 16, 2024

We are so happy to be an app that you enjoy working with! We will always be here for any questions you have :)