Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,665)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

January 10, 2024

Brandon helped me with my questions today.
Very quick response time, answered my question simply and even gave me all the neccesary links to create a QR code to refer people to sign up whilst shopping in store.
10/10 service

Loyal Nutrition
Australia
5 months using the app
Smile.io replied January 13, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

December 16, 2019

Maggie and Tess really helped me fix an issue i was having getting started. i'm extremely thankful for their support !

Roc Body
United States
5 months using the app
Smile.io replied December 16, 2019

Thank you so much for your review! We're so glad that the support team was able to help! 💖

June 24, 2017

Perfect for me and my growing business!! Very user friendly

Jolie Vie
United States
5 months using the app
Edited December 13, 2022

Awesome customer service! App is solid and easy to use! I recommend Smile over other reward program apps!

DOWN APPAREL
United States
5 months using the app
Smile.io replied November 27, 2022

Thank you for taking the time to leave feedback on our pricing. We are always looking for ways to improve and better support small businesses.

For some context on our pricing structure, we price based on features, instead of pricing based on the number of orders your shop receives or the number of customers that you have, like most of our competitors. It is our hope that with this pricing structure we can help small businesses grow, instead of punishing them for growth. This is why we offer different features at different price levels, and recommend adding more features as your business grows. You can run a successful rewards program and increase repeat purchases on any of our plans, even free.

That being said, it sounds like you are specifically interested in the Growth Plan ($199/month). I reached out to you personally to learn more about what you are specifically looking for with this plan. We'd love to find a way to make Smile work for you.

💛 Nicole & the Smile team

March 15, 2023

great app so far! customer service is always on point. alternative if you dont want to spend so much on loyalty lion.

LaBellePerfumes
United States
5 months using the app
Smile.io replied March 16, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

October 25, 2022

Great service from Jade today - quick technical question about running a points promotion was met with a prompt, friendly and efficient answer. Job done. Continue to be very happy with the app. Thanks Smile. :-)

SevenYays
United Kingdom
5 months using the app
Smile.io replied October 25, 2022

Thank you so much for taking the time to leave a review. It was a pleasure assisting you today :) - Jade <3

July 27, 2022

Comecei a usar hoje o plano gratuito. Testei e gostei. Simples de usar e com funcionalidades muito tops.

Dropie
Brazil
5 months using the app
Smile.io replied July 28, 2022

Obrigado por sua avaliação! Estamos felizes em saber que você está gostando do Smile! Estamos ansiosos para ajudá-lo a construir a fidelidade à marca, recompensando seus clientes!

Saúde,
Joshua - Equipe do Sorriso 🧙‍♂️

June 10, 2023

GREAT APP! Well done for providing this useful tool for an addition to the stores.
super cool product

THE GIANT TOYS STORE
Australia
5 months using the app
Smile.io replied June 10, 2023

Thank you so much for your kind words we really appreciate it. Please feel free to reach out if we can help you with anything.

May 5, 2021

Really impressed with features and ease of setup and use. We wanted something different from the usual subscription model and that would allow our customers to be advocates. This does all of that in one place.

Resilient Nutrition
United Kingdom
5 months using the app
Smile.io replied May 5, 2021

Thanks so much for the 5-star review 🌟So glad to hear that Smile was easy to set-up, and we're also looking forward to engaging your customers!

February 2, 2017

Easy to install and work with! I'm looking forward to seeing how this improves traffic and conversions!

Comfy Closet
United States
5 months using the app