Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,612)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

September 25, 2023

It's user-friendly. Customer service acts on quick and help with efficiency.

CoffeeSweat
Hong Kong SAR
12 months using the app
Smile.io replied September 27, 2023

Thank you so much for your kind review we really appreciate it. 🙏

Please let us know if there is anything else we can do to help.

Cheers,
The Smile team 💛

December 14, 2021

New user to the app. We have not fully explored the true commercial benefits of the app yet and we are very much looking forward to doing so over the coming year. However, the level of service is top notch! Thank you for your help as we go!!

Leyalder
United Kingdom
12 months using the app
Smile.io replied December 15, 2021

Welcome to Smile! We're thrilled to have you on board - thank you for sharing your wonderful feedback 💛 :)

November 7, 2019

Loving this app so far. Very nice free features and very easy to set up. It walks you through the whole process.

FFS (Feathers, Fluff 'n' Scales)
United States
12 months using the app
Smile.io replied November 8, 2019

Thank you for the 5-star review! ✨ So glad to hear you're loving it! 🙌

May 12, 2022

I use this app to offer rewards to our loyal customers. The customer service is superb and has helped us tremendously! Highly recommend this app for any e-commerce store!

Plastic Free Pursuit
United States
12 months using the app
Smile.io replied May 12, 2022

I am so glad that you are enjoying Smile and that we were able to help you today! Thanks for recommending us, and taking the time to leave a review :)

November 10, 2022

This is a great app for customer engagement. I was able to trial the Pro Plan and access all the features for 28 days. It has a lot of handy features.

Laceometry
United Kingdom
12 months using the app
Smile.io replied November 10, 2022

Thank you so much for taking the time to leave us a review - it's much appreciated! 💛

July 3, 2016

Easy to set up and use. Such a great idea and so simple. I emailed them with a question and got a response very quickly!

Arae Jewelry
Canada
12 months using the app
Edited March 23, 2021

Excellent app, it's helped us tremendously! Great way to incentivate customer loyalty, fantastic customer service. Great app.

MatchaOishii
Netherlands
12 months using the app
Smile.io replied March 23, 2021

Thank you so much for the review! We are so glad you reached out to us as we love helping small businesses grow more with a rewards program.

October 27, 2023

The Smile Team has provided great help through their chat system. It does take a while for a team member to respond, but it is great that the chat is always active so you can jump back into conversation at any time. Their YouTube channel has been helpful as well! One challenge I have been met with through this app is that it requires an email in order for customers to redeem points. No complaints, just something to get used to. So far so good with the free option!

L B L
United States
11 months using the app
Smile.io replied October 29, 2023

Thanks so much for taking the time to leave us a review! We're so glad to hear you've found our YouTube channel useful and we'll make sure the proper members of our team have seen the other feedback you've provided as well as we're always looking for ways to improve our merchant's experience 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

July 13, 2016

Great app and easy to use. Would recommend.

Black Tongue Records
United Kingdom
12 months using the app
January 25, 2017

So far we've been using this Rewards App for a few weeks. It has incentivised many customers to sign up for our newsletter and rewards program, allowing them great kickbacks! Thanks Sweet Tooth!

Kontrast Manufactured Art
United States
11 months using the app