Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

Edited September 23, 2021

It would be nice if the app would collect the customers birthday including birthyear, so shop owners know how old their customers are. It makes sense to collect this data within the loyalty program as people will only give this information for incentives like points or gifts. So please add this feature soon! It could be up the shop owner to set this as optional or mandatory field. Other than this the app is really good and working very well. Would definitely recommend!

LEINEREI
Germany
7 months using the app
Smile.io replied September 24, 2021

Thank you so much for taking the time to leave us this review 🙏Sandra! We removed the birth year since that's not a requirement to reward customers on their special day 🤗 and fundamentally that decision was based on the premise that capturing a customer's age through the year is considered to be personally identifiable information.

February 28, 2022

Amazing app, easy to set up, easy to navigate with a good user interface. Hopefully this will be useful longterm.

The Art of Cross Stitch
Singapore
7 months using the app
Smile.io replied March 1, 2022

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

May 27, 2017

This is an amazing app. Very helpful!! our website www.bluejadeservices.com sales transformed just after we started using this service!

Bluejadeservices
United States
7 months using the app
Edited November 15, 2018

Just installed it at my store today casenmore.com. Looks and feels amazing. Hope to get most out of it. Thanks.

case.n.more
United States
7 months using the app
Edited May 16, 2017

so far so good, simple but could be more simple. The brand immediately called to make sure i understood and got everything installed .. Though i did not answer they're a perfect example of great customer service.

Luna Amora
United States
7 months using the app
Edited October 15, 2016

Looking forward to increasing my business, easy setup! www.funkpop.store

Funkpop
United Kingdom
7 months using the app
June 25, 2016

You've no idea how easy setting up a loyalty program on Shopify is until you've tried this app. Up to 500 loyal fans for FREE? What?? Yes, you got that right. It's that awesome! So what're you waiting for? Try this today!

Bro Joe
Malaysia
7 months using the app
May 17, 2016

Super easy to set up, good interface!

Kitschy Coo
United Kingdom
7 months using the app
February 23, 2017

Easy to use and setup. Very nice. Offers both $ off and % off

Royalty Vapes
United States
7 months using the app
March 14, 2023

Smile is very user friendly and is great for an affordable and easy to use Refer A Friend program.

The customer service reps are amazing too! The live chat works great, and they let you know if anyone is online to help. Lisa specifically helped me solve a major issue in the matter of two responses. Thanks Lisa!!

Ocean and San
United States
7 months using the app
Smile.io replied March 15, 2023

We are happy Lisa could help :) Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨